Collection Agent
Acumenica Inc
Mabalacat, Philippines
14d ago
source : Bossjob

Experienced collection agent required to collect third party commercial debt for US client Responsibilities : - Operate from a client supplied debt collection system -

Call third party customers to collect outstanding commercial debts - Take a payment on the phone or arrange payment agreements -

Notate the system with the call outcome accurately and efficiently - Deliver a consistent and professional level of service at all times -

Achieve set revenue targets and call quality objectives - Adhere strictly to customer policies and procedures - Maintain security and confidentiality of sensitive information -

Comply with all legal requirements during debt collections Required Skills : - Excellent communication and negotiation skills, written and verbal -

Able to professionally control debt collection conversations - Able to remain polite, tactful, honest and firm with resistant customers -

Able to speak in a neutral or American accent - Knowledge of US collection laws and skip tracing very helpful - Competent in Microsoft Word, Excel and Outlook -

Detail-oriented, highly accurate and productive - Must be persuasive, persistent and self motivated - Able to relate to people from a variety of different backgrounds.

  • Display empathy, assertiveness, tact and resilience on calls - Must be a team player who can focus on team objectives -
  • Professional manner to keep and improve customer relations Experience : - Minimum 1 year experience as an outbound call collection agent -

    Experience handling American clients desirable but not mandatory - Some skip tracing background an advantage but not mandatory Education : Experience is the key to this position.

    We will accept whatever educational attainment a competent and experienced applicant possesses. Hours : 10pm to 7am Monday to Friday

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