Experienced collection agent required to collect third party commercial debt for US client Responsibilities : - Operate from a client supplied debt collection system -
Call third party customers to collect outstanding commercial debts - Take a payment on the phone or arrange payment agreements -
Notate the system with the call outcome accurately and efficiently - Deliver a consistent and professional level of service at all times -
Achieve set revenue targets and call quality objectives - Adhere strictly to customer policies and procedures - Maintain security and confidentiality of sensitive information -
Comply with all legal requirements during debt collections Required Skills : - Excellent communication and negotiation skills, written and verbal -
Able to professionally control debt collection conversations - Able to remain polite, tactful, honest and firm with resistant customers -
Able to speak in a neutral or American accent - Knowledge of US collection laws and skip tracing very helpful - Competent in Microsoft Word, Excel and Outlook -
Detail-oriented, highly accurate and productive - Must be persuasive, persistent and self motivated - Able to relate to people from a variety of different backgrounds.
Professional manner to keep and improve customer relations Experience : - Minimum 1 year experience as an outbound call collection agent -
Experience handling American clients desirable but not mandatory - Some skip tracing background an advantage but not mandatory Education : Experience is the key to this position.
We will accept whatever educational attainment a competent and experienced applicant possesses. Hours : 10pm to 7am Monday to Friday