Team Leader -(nontechnical)
The Benchmark Services
4d ago

Deliver SLA KPI Manage motivate a quality team of 15 outbound operator Manage the Collection process 0-4 Buckets Monitoring calls giving feedback Preparing reports Attrition Shrinkage roster management Conducting team meetings pre pos mid shift Candidate should have excellent communication Should have worked on Genesys Dialer or Any dialer Roster management Shrinkage Attrition Performance Reports Strong analytical skills Should be on Paper Team Leader or AM or DM

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