Principal Business Intelligence AnalystTeleTech is seeking a Reporting Principal Analyst to join our Enterprise Intelligence team in the Philippines.
Our global IT organization of 500 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars -
Customer Care, Technology Services, Strategy Services, & Growth Services.What you’ll be doing : You’ll be the primary point of contact in the administration, maintenance, support and other aspects of the development in the Microsoft Business Intelligence (MSBI) platform (Reporting Services (SSRS) and Analysis Services (SSAS) delivered through SharePoint.
The job function will require you to work closely with users from the Human Capital, Finance, IT, and Operations departments.
What you’ll bring to us : Develop, document and maintain existing and new applications and processesProblem resolution, system administration and development of business rules, system interface and web formsGather and document user requirements in a clear and organized mannerWork with infrastructure team on application upgrades, patches and other system maintenance in a timely manner to ensure optimal performance and high system availabilitySSRS / SSAS AdministrationSQL, MDX, and DAX SMEWhat skills you’ll need : Bachelor's degree or higher in Computer Science, IT or related field from an accredited college, university or institution.
7-10 years' experience designing / developing / implementing / administering BI solutionsExperience with development and support of SQL Server Reporting Services and SQL Server Analysis ServicesIn-
depth technical knowledge of multi-dimensional modeling and supportExperience with development and support life-cycle.Experience with ERP system and tools desired, but not requiredExperience working with Finance, IT and other cross functional groups in a team environment to provide support.
Who We Are : TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.
We utilize a holistic approach, applying solutions from our four customer experience segments Consulting, Technology, Care and Growth to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business.
Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.
Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.
What We Offer : Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life PassionatelyNotice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes.
Headhunters and recruitment agencies may not submit resumes / CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-
party agency or company that does not have a signed agreement with TeleTech.Primary Location : PH-Calabarzon-CaintaJob : Information Technology