Application Support Engineer
Caspo
Marikina City, Philippines
13d ago
source : ictjob.ph

KEY ACCOUNTABILITY AREAS

Resolve production issues via adherence to the formal escalation process & procedures

Liaise with business users & infrastructure teams to ensure production issues are resolved on a timely basis and that correct actions are taken

Implement continual improvement to ensure application stability and performance to minimize support requests

Take ownership of each issue and manage each request or incident from start to successful conclusion

Knowledge of bulk updates deployment of products

Handle applications used by supported banks and manage all necessary issues within each application

Development, contribution and maintenance of application support knowledgebase

  • Be client focused & maintain good working relationship with clients
  • QUALITIES

    Highly skilled in multi tasking

    will be able to work correctly under intense pressure

    Has good communication skills

  • Provide after hours support when necessary
  • KNOWLEDGE AND SKILLS

    Database knowledge (MS SQL, Oracle , MYSQL)

    Knowledge of design techniques, development processes and software configuration management

  • Highly desirable skilss include JAVA, C / C++,MQ,ASP.NET,VB
  • CERTIFICATION

  • ITIL Certification is a plus
  • MIN. NO. OF YEARS IN WORK EXPERIENCE

    At least (2) years of solid application support experience

    EDUCATION

  • Bachelor Degree in Information Technology or related courses
  • WORK SCHEDULE

    Shifting schedule (5 day working schedule, 2 days off)

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