As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.
Your day-to-day in a nutshell
Answering incoming calls from customers
Resolving customer inquiries / requests
Developing and maintaining accurate files
Ensuring customer requests are handled in an appropriate and timely manner
Utilizing various client-based tools and applications for customer management and servicing
Providing cutting-edge service in a friendly, confident and knowledgeable manner
At least 6 months Customer Service Experience not limited to BPO / At least 6 months Technical Support Experience
At least High School graduate or Senior High School graduate.
Good to excellent English communication skills
Computer literate and good web navigation skills
Willing to work shifting schedules including graveyard, weekend, and holiday shifts.
Available to start ASAP
Bonus points (Not Required) : Healthcare background, Bilingual (Spanish / English), Experience with CS tools (Ringcentral, Zendesk, Freshdesk)