Customer Service Representative (CSR) - Healthcare Account
Neksjob Philippines
Makati, PH
8h ago
source : Bossjob

As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.

Your day-to-day in a nutshell

  • Answering incoming calls from customers
  • Resolving customer inquiries / requests
  • Developing and maintaining accurate files
  • Ensuring customer requests are handled in an appropriate and timely manner
  • Utilizing various client-based tools and applications for customer management and servicing
  • Providing cutting-edge service in a friendly, confident and knowledgeable manner
  • At least 6 months Customer Service Experience not limited to BPO / At least 6 months Technical Support Experience
  • At least High School graduate or Senior High School graduate.
  • Good to excellent English communication skills
  • Computer literate and good web navigation skills
  • Willing to work shifting schedules including graveyard, weekend, and holiday shifts.
  • Available to start ASAP
  • Work Onsite
  • Bonus points (Not Required) : Healthcare background, Bilingual (Spanish / English), Experience with CS tools (Ringcentral, Zendesk, Freshdesk)
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