Customer Service Quality Assurance Specialist
ACHIEVE TEST PREP
Davao City, DAS, ph
2d ago

Job Information

Industry Education Work Experience 1-3 years City Davao City State / Province Davao del Sur Zip / Postal Code 8000 Location Davao Office

Job Description

Reporting to the Customer Service Manager, the Customer Service Quality Assurance Specialist is responsible for analyzing phone calls, creating and updating customer service scripts and other activities that directly support the goal of increasing call quality in the customer service department.

The Customer Service Quality Assurance Specialist will work closely with customer service department supervisors to improve training, provide coaching and support and make recommendations to improve call quality.

To be considered for a job at Sandbox you MUST apply at our company website - (careers Sandbox)

Requirements

  • 2+ years of experience writing customer service scripts for a US-based company
  • 2+ years of experience auditing customer service phone calls for agents outside of the US working with American customers
  • 4+ years of experience handling customer phone calls
  • Location - Davao City, Sandbox's office
  • Ability to work from 8 : 00 - 4 : 00 pm Eastern M-F
  • Must be able to write and speak fluent English
  • Experience with Zingtree or similar script building software is a plus but not a requirement
  • To be considered for this position you MUST apply for the job directly through the Sandbox website (3rd party applications will not be accepted) AND answer all pre-screener questions.

    Failure to comply with both will result in immediate rejection.

    Benefits

    Why Work for Sandbox Business Support Services?

    Sandbox provides services to the American based company Achieve Test Prep.

    At Sandbox we actively support each employee in his / her professional growth within our organization. After your initial training for any of our positions, you have a chance to begin training for any of the other available jobs within our company.

    So if you want to move up to a position with a higher earning potential or are interested in another department, that training path will be presented to you as soon as you begin your employment with Sandbox.

    We have many different types of careers available such as Customer Service Representative, IT Support, Programmer, Instructor, Content Writer, Graphic Designer, Sales Representative, Administrative Support, Technical Writers, Quality Assurance Specialists, Project Manager, Supervisor, and more.

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