IT Operations Engineer (Hybrid Set-Up)
Sprout Solutions
West Mckinley Taguig, National Capital Region, PH
6h ago

DIRECTLY REPORTS TO: 

VP of Engineering 

 

MAIN AREA OF RESPONSIBILITY: 

The primary responsibility of an IT Operations Engineer is to provide appropriate level assistance to customers. He / she will manage IT incidents and service requests for both remote and onsite employees, following company processes and guidelines to ensure that tasks are completed consistently and efficiently. 


 

TASKS: 

  • Receive and respond to user inquiries via available communication channels professionally and with speed, accuracy, and proficiency.
  • Resolve open tickets and keep the customer updated of the status and resolution times.
  • Quickly escalate unresolved cases to appropriate groups, as needed.
  • Contribute technical solutions to the IT Knowledge Base.
  • Participate in projects and initiatives as directed by the VP of Engineering
  • Assist in the administration of IT assets
  • Manage timely sending of IT Communication emails and updates during shift
  • Recommend technical products that would make IT processes more efficient
  • Perform duties as assigned by the IT Operations Lead/VP of Engineering

 

QUALIFICATIONS | COMPETENCIES: 

  • BS degree in Information Technology, Computer Science or relevant field
  • Hands-on experience with Windows/Linux/Mac OS environments
  • 1-3 years IT support experience on a corporate service desk or in another technical support role
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Excellent writing, communication, documentation, and interpersonal skills
  • Able to work as part of a larger team of Engineering
  • Familiarity with resolving issues in a hybrid setup.
  • Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus

 

Sprout Solutions provides equal opportunities of employment and welcomes applications from all sectors of the society. Discrimination on the basis of race, religion, age, nationality, ethnicity,  gender, citizenship, civil partnership status, or any other grounds as protected by law. 

 

Disclaimer

Before we proceed with your application, this is to confirm that you voluntarily give your consent to the following:

  • I Intend to apply for a position with Sprout Solutions Inc. 
  • I voluntarily sent my Resume/CV to Sprout Solutions Inc. 
  • I agree to give my consent to my personal and sensitive Information for facilitating my application with Sprout Solutions Inc., In accordance with Sprout Solutions Inc. Privacy Statement and the Data Privacy Act of 2012. 
  • I agree to be contacted by Sprout Solutions Inc. and its 3rd Party Reference provider for the purpose of processing my Job Application.



 

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