About Lexmark
Lexmark creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value.
What we offer :
Competitive pay and benefits package
Diverse and inclusive workforce
Dynamic and collaborative team environment
Work-life balance
Environmental excellence and community support.
Sound intriguing? Open the possibilities to joining our team and apply today!
Responsibilities
DATE LAST UPDATED : October 14, 2021
UPDATED BY : Mahmet Lindley Balmes
JOB / BUSINESS TITLE :
Process Automations Solutions Manager
Business Area :
Global Business Services (GBS)
Category :
Business Support Office (BSO)
Sub-Category :
Process Automation Center of Excellence (PA CoE)
Job Role : Range of Level :
Range of Level : Reports To :
Reports To :
Direct Reports, If Any :
Indirect Reports, If Any :
Annual Budget : Location :
Location :
Process Automation Solutions Manager
Manager, Business Support Office (BSO)
n / a
Cebu Competence Center
JOB PURPOSE / MISSION / SUMMARY :
The Process Automation Solutions Manager reports to the manager of the Process Automation Center of Excellence (PA CoE) under the Business Support Office (BSO).
The Process Automation Solutions Manager’s role is to identify, lead and execute the GBS organization’s strategic goal : process automation transformation across the GBS E2E business work streams utilizing Lean and Agile project management methodologies to deliver bottom line quantified results.
This includes performing business process assessment, project planning and coordination, process automation technical design facilitation, technical coordination with cross functional teams and sustainment through standard procedures and bot governance.
In collaboration with the E2E business areas, the Process Automation Solutions Manager will take the lead role in the process automation ideation, development of change management plan, designing the bot governance plan and monitoring / reporting automation activities in partnership with Connected Technology for both automation projects in development and operational.
The Process Automation Solutions Manager will be front and center in driving process automation’ as part of culture transformation shift.
He / she will be responsible for generating process automation successes and wins across the different GBS business areas by driving collaboration with business process owners through effective process automation transformations.
YOUR ROLE
Your primary specialized role and responsibility in PA CoE will be Power Platform Developer and you will be responsible for developing business process automation flows and applications using Microsoft Power Platform components, such as Power Apps, Power Automate and Power Virtual Agents, among others.
These solutions allow you to address business process optimization scenarios across the different business areas in GBS and our team is committed to showcasing the value of technology.
A typical day of a Power Platform Developer involves understanding the business and its process challenges, functionally outlining a solution to the identified use cases and then developing an automation flow or app using Power Platform.
Also, we will be working in collaboration with CT Digital Innovations team when additional developments, including RPA or Microsoft Azure, are necessary.
Technical skills are important, but we also value soft skills and your motivation.
Your daily activities will include :
Developing Automation Flows and Apps using Power Platform (Power Automate, Power App, Power Service Agent);
Developing and deploying Power Automate Flows and Apps including an in-depth understanding of customization, configuration, integration, and extensibility, as well as boundaries and constraints;
Directly working with the different business areas in collecting and identifying process and functional requirements needed for the Power Platform development;
Fixing and identifying potential issues of the automation flows and apps are skills that we hope you have to able to create resilient business process automation platforms;
Being adept at leveraging new approaches to solutions for system design and functionality;
Addressing and remediating security vulnerability findings in the different apps and flows created.
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS :
Technical Project Management
Drives engagement with Global Process Leads, Site Process Leads, Process Analysts and Stakeholders to understand existing business processes, identify opportunities for process automation, qualify automation business use cases, gather / clarify requirements for potential process automation, assist in creating technical design documents and technical design plan to communicate ideas and ensure alignment with business requirements;
Handle and manage simple to complex automation projects - design and develop simple (low code / low risk) to complex automation solutions based on identified business opportunities and requirements;
Lead, implement and monitor simple (low code / low risk) to complex (robotics, AI and ML) automation projects either in a single business area or across multiple E2E business work streams using technical project management standards and best practices : Funneling and Qualification of Potential Automation Use Cases Development of Business Process Diagrams Creation of Business Case Creation of Risk Management Plan Development of the Automation Technical Design Plan Development of the Bot Governance Plan Creation of User Stories Creation of Project Plan and Work Breakdown Structure for all automation projects and use cases
Provide business leaders and process owners assessment and measurement of the costs, benefits and financial value of potential amnd breakthrough automation opportunities / projects;
Monitor existing and operational automation processes or bots’ to make sure they continue to perform at optimal levels of efficiency;
Document and archive reusable process automation design, scripts and frameworks that would drive efficiency for future automation projects.
Work Coordination Management
Engage business areas and stakeholders to identify and lead the end-to-end process automation development activities (discovery, document, test, deploy, maintain) using recommended Agile and Lean practices;
Work closely with Process Analysts and CT Digital Innovations team to facilitate the automation qualification process and design coordination through workshops and brainstorming session with process areas and cross functional teams;
Work with Process Analysts to ensure automation initiatives are done properly utilizing the Agile project management approach this includes scope, milestones, detailed tasks / scheduling, and resource planning;
Manage stakeholder expectations and communications, primarily with the Global Process Leads (GPLs);
Monitor and report process automation performance and adoption across all GBS E2E process areas.
Continuous Improvement and Change Management
Frontline support to evangelize and drive process automation adoption across the GBS E2E process organizations
Serve as Process Automation Subject Matter experts and provide knowledge support to the business operations in terms of selecting the appropriate automation solution and digital platform approach in alignment with enterprise guidelines.
Provide guidance and / or training to Process Analysts and operations on automation tools and techniques
Facilitate and lead process automation activities and events (ex. hackathon / botathon events, roadshows, etc)
Coach, counsel and train operational managers and staff to apply support and sustain process automation culture.
COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES :
Ideal candidate should have :
Programming experience
Knowledge in Microsoft PowerApps and Microsoft Power Automate will be valued
Knowledge in process improvement and development methodologies (Agile, Scrum) and Tools for development support (Git, AzureBoard)
Experience leading projects (technical or non technical) that requires working with multi-disciplined teams; experience working with world-wide teams preferred;
Excellent understanding and application of analytical tools and project management tools. Must have MS Project, Visio and MS Office knowledge and use experience
Experience in gathering and soliciting business / process / customer requirements
Experience in process automation technology and automation development using simple to complex automation platform
Experience in defining, monitoring, and reporting key metrics
Experience in developing and documenting processes
Technical Competence
Must speak, read and understand English language fluently
Fundamental project management skills; certification preferred
Strong meeting, brainstorming and workshop facilitation skills
Must have strong knowledge and understanding of SAP, SAP modules and workflows
Should have teaching, presentation and communication skills
Ability to present and demonstrate complex procedures to diverse groups at various skill levels
Demonstrate ability to apply a systematic approach to problem solving; Lean / Agile project management experience preferred
Demonstrate knowledge on how to document current and future state business / transactional processes
Personal Characteristics
Individual must demonstrate a high level of business acumen and customer focus mindset
Must be able to work alone or within a team with excellent decision making and leadership capabilities
Flexible - Ability to get along well with diverse personalities
Capable of understanding and solving complex issues and problems
Strong analytical, reasoning abilities and negotiation skills
Capable of mentoring and ability to transfer knowledge
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS :
Educational Background
REQUIRED : Degree in Business Management, Engineering, Computer Science, IT or any equivalent
PREFERRED : Master’s degree in Business Administration, or in the field of IT, RPA or Digital Automation is a plus.
Relevant Work Experience
REQUIRED :
Minimum of 5 years operational experience in process analysis, data analysis, continuous and process improvement, operations or related function
Experience with software and / or automation platform development
PREFERRED :
CI or Project Manager work experience
Supervisory or operational management experience
ORGANIZATIONAL CHART (COPY / PASTE ORG CHART) :
Senior Manager, Business Support Office (BSO)
Manager, Process Automation Center of Excellence (PA CoE)
Process Automation Solutions Manager
INTERFACES :
Reports to the Process Automation Center of Excellence Manager and functionally with the Global Process Leads
Works with Worldwide Global Process Leads, Site Process Leads, Business Process Analysts Specialists
Interfaces with : Connected Technology, Business Application Support, IT-EBA and other stakeholders
CAREER PROGRESSION :
Lateral movements to other teams in GBS or other business area in Cebu Competence Center.
Process Automation CoE Manager / GBS Project / CI Manager / Business Application Support Manager
WORKING CONDITIONS :
Shift aligns to geography being supported 
