Customer Care Associate
NTT DATA Services
Quezon City
6d ago
source : Successfactors

ReqID : 44257

AtNTT DATA Services, we know that with the right people on board,anything is possible. The quality, integrity, and commitment of ouremployees are key factors in our company’s growth, market presenceand our ability to help our clients stay a step ahead of thecompetition.

By hiring the best people and helping them grow bothprofessionally and personally, we ensure a bright future for NTTDATA Services and for the people who workhere.

NTTDATA Services currently seeks a Customer CareAssociate to join our team in QuezonCity, National Capital Region(PH-00), Philippines(PH).

Role andresponsibilities

  • Handle inbound provider calls for healthinsurance companies (based in US) for customer medical membershipon High Deductible, EPO, PPO, HRA, and Idemnity plans for benefitverification / eligibility, claim status and generalqueries.
  • Answer calls and document as percustomer's written specifications in accordance to the process andprocedure document.
  • Ensuring timely and accurate completionof transactions to meet or exceed clientSLAs.
  • Responding tocustomer request via phone and / or writing to ensure timelyresolution of unpaid medical insuranceclaims.
  • Analyzing medicalinsurance claims for qualityresolution.
  • resolving complex situations followingpre-establishedguidelines.
  • developing and maintaining a solidknowledge of healthcare insurance industry and of all products,services and processes performed by theteam.
  • Organizing andcompleting tasks according to assignedpriorities.
  • Requirements for therole

  • Ability to work regularly from Mondaythru Friday. Shift timing will be 8pm to 8am Manila standard time.Shifts will be scheduled during thesetimings.
  • University degree or equivalent thatrequired 3+years of formal study of Englishlanguage.
  • 1+yr(s) of experience in global call center, where you had tocorrespond in writing or over the phone with customer or businessassociates who spokeEnglish.
  • 6+months US Health Insurance inbound call centerexperience.
  • 1+yr(s) experience of using a computer with Windows PC applicationsthat requires use of keyboard, navigation screens and learn newsoftware tools.
  • 1+yr(s) experience in service-oriented role where you had to applybusiness rules to varying fact situations and making appropriatedecisions.
  • Shift timing can change as per clientrequirements. Additionally, resources may have to do paid overtimeand work on weekends basis businessrequirement.
  • All new hires will be required tosuccessfully complete our Orientation and process training classesand demonstrate proficiency of thematerial.

    Thisposition is only available to those interested in direct staffemployment opportunities with NTT DATA, Inc. or itssubsidiaries.

    Please note, 1099 or corp-2-corp contractors orthe equivalent will NOT be considered. We offer a fullcomprehensive benefits package that starts from your first day ofemployment.

    About NTT DATAServices

    NTTDATA Services partners with clients to navigate and simplify themodern complexities of business and technology, delivering theinsights, solutions and outcomes that matter most.

    We delivertangible business results by combining deep industry expertise withapplied innovations in digital, cloud and automation across acomprehensive portfolio of consulting, applications, infrastructureand business processservices.

    NTT DATAServices, headquartered in Plano, Texas, is a division of NTT DATACorporation, a top 10 global business and IT services provider with118,000+ professionals in more than 50 countries, and NTT Group, apartner to 88 percent of the Fortune 100.

    Visit tolearn more.

    NTT DATA,Inc. (the Company ) is an equal opportunity employer and makesemployment decisions on the basis of merit and businessneeds.

    The Company will consider all qualified applicants foremployment without regard to race, color, religious creed,citizenship, national origin, ancestry, age, sex, sexualorientation, gender identity, genetic information, physical ormental disability, veteran or marital status, or any other classprotected by law.

    To comply with applicable laws ensuringequal employment opportunities to qualified individuals with adisability, the Company will make reasonable accommodations for theknown physical or mental limitations of an otherwise qualifiedindividual with a disability who is an applicant or an employeeunless undue hardship to the Company wouldresult.

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