Quality Assurance Analyst 2
Wells Fargo
Manila, National Capital Region, Philippines
3d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best.

Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .

Market Job Description

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our

International Careers website

About the Group

Wealth & Investment Management (WIM) provides a full range of personalized wealth management, investment and retirement products and services to clients across U.

S. based businesses including Wells Fargo Advisors, The Private Bank, Abbot Downing, Wells Fargo Institutional Retirement and Trust, and Wells Fargo Asset Management.

About the Role

The Quality Assurance Analyst will be responsible for handling quality assurance and assessing problems and issues to ensure activities follow the necessary internal and external regulatory and risk management practices.

Regularly contributes to the development of new concepts, techniques and standards. Serves as a consultant to management on matters relative to associate service quality and adherence to policies and procedures.

Leads reviews including analysis and trending of findings, proposed recommendations for change to impact future quality, test development and reporting on results.

Key responsibilities will include :

Regularly contributes to the development of new concepts, techniques and standards

Serves as a consultant to management on matters relative to associate service quality and adherence to policies and procedures

Leads reviews including analysis and trending of findings, proposed recommendations for change to impact future quality, test development and reporting on results.

Market Skills and Certifications

High School or equivalent

3-5 years work experience , 3 years minimum experience with Quality assurance

Advanced Microsoft Office skills

Strong analytical skills with high attention to detail and accuracy

Excellent verbal, written, and interpersonal communication skills

Brokerage Operations experience in new account opening, account maintenance, and / or qualified retirement plans / IRA department

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

We comply with all applicable laws in every jurisdiction in which we operate.

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