PURPOSE OF POSITION :
Are you someone who likes creating solutions to make organisations more efficient and staff more capable at doing their job?
Do you wish to contribute to bringing hope and a better life for the most vulnerable? If yes, then this position might be for you.
World Vision International is looking for a Content Systems Coordinator to manage the global communications supporting systems so that they are adapting to organizational needs for colleagues in marketing, resource development, advocacy, media and social media, among others.
World Vision is deepening its commitment to the most vulnerable children in the world and Global Communications and Public Engagement wants to ensure that all global communications systems are ready for the challenge.
This position will help meet World Vision’s global content needs through enabling the system’s management of thematic, high-
value collections of photos, videos, and stories; surfacing skilled resources for surge capacity needs; and reporting on field trips for collaborative planning.
This role will work in collaboration with the Marketing Content Systems Lead and Content Librarian to ensure appropriate intake, editorial and other requirements for the Digital Asset Management System are considered.
This role is a global position. The position holder will work closely with colleagues in all World Vision offices across the world, on future systems changes, training and capacity, and troubleshooting.
During rapid-onset emergencies, this role will activate as surge capacity to ensure content moves as quickly as possible from the field to users.
Oversight of child protection and communications policies are also a part of this role.
The role sits within the Strategy and Operations team in Global Communications and Public Engagement. The overarching purpose of the team is to unite and enable an industry-
leading, agile communications network across the World Vision Partnership.
KEY RESPONSIBILITIES :
Provide user support and complete tasks in a timely manner to maintain consistent flow through all work processes.
Define and apply quality assurance reviews of system functionality and user friendliness, providing enhancements as needed.
Provide reports on system performance in content, surge capacity resources, trips and other communications needs as required.
Connect across Partnership stakeholders to understand annual content, field trip and surge capacity priorities for continued optimisation.
Collaborate with user community and stakeholders to refine, clarify and document protocols and processes; support users on system access, advanced feature use, etc.
During emergencies, act as surge capacity (24 / 7 roster) to ensure content moves quickly with appropriate tagging from field to users.
KNOWLEDGE, SKILLS & ABILITIES :
Associate degree or equivalent in information science, computer sciences, library science, multi media studies or other relevant discipline.
Two to three years experience in an administrative role.
Basic knowledge of SAAS (software as a service) use and administration (particularly KissFlow).
Excellent computer skills, including MS Office suite, intranet and internet, and database applications.
Strong oral and written communication skills.
Keen cross-cultural understanding; ability to collaborate across teams and time zones.
Excellent critical thinking and problem solving skills.
Ability to show initiative and work well in a team environment.
Experience in working with all types of multimedia formats (i.e. images, videos, digital and offline written materials).
Fluency in written and verbal English.
Preferred Skills, Knowledge and Experience :
Knowledge of intellectual property and copyright issues.
Excellent understanding of the processing of photos and videos.
One - two years of business experience as application support engineer (or equivalent), preferably in non-profit organization.
Work Environment / Travel :
The position requires ability and willingness to travel domestically and internationally up to 10% of the time.