Position Type : Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired : Associate's Degree
Travel Percentage :
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.
Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
The account is one of the world’s largest prepaid card suppliers. Team is dedicated to provide exceptional customer service to the cardholders and its affiliates.
It being the vendor of choice, the team partners closely with major stakeholders to provide innovations that will produce better revenue and cost savings.
direct deposits; stimulus check status; disputes; fees / limits; card to card or person to person transfers among others.
We cater to major cards from partners.
What you will be doing
Provides feedback to managers regarding areas for improvement and recommends educational opportunities for staff. May provide feedback directly to staff as required.
Associate’s or Bachelor’s degree or the equivalent combination of education, training, or work experience is preferable.
What you bring
Added bonus if you have
Minimum of 5 yrs experience working in a call center
At least 2 years quality leadership experience
Financial / banking related industry experience
Demonstrated success in a dynamic environment
Ability to adapt to rapid change
What we offer you
A fantastic range of benefits including medical, dental, vision, and paid vacation
Great workspaces with dedicated and motivated colleagues
A broad range of professional education and personal development possibilities FIS is your final career step!
A variety of career development tools, resources and opportunities
A work environment built on collaboration, flexibility and respect
FIS JOB LEVEL DESCRIPTION
Developing support level role. Moderate quality assurance skills with high level of proficiency. Must use knowledge of FIS’ products, services and business operations when monitoring quality levels to identify opportunities for customer service improvements, process and / or procedure enhancements or other types of improvements.
Frequently handles situations which require extensive analysis or research and advanced problem solving skills. Often provides recommendations to managers.
Occasionally provides feedback directly to call center staff. Works under close to general supervision with little latitude for independent judgment.
May consult with senior peers and manager to learn through experience. Typically requires a minimum of five years of experience in a call center or customer service-related position in a service industry.
One or more years of quality monitoring or quality assurance experience is required.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
For specific information on how FIS protects personal information online, please see the Online Privacy Notice.