Mandarin Service Desk (Global Contact Center)
J-K Network Services
Taguig, PH
3d ago
source : Bossjob

Company Profile : A very well-known multinational contact center that provides excellent technology services and outsourcing organizations in the Philippines.

Position : Mandarin Service Desk

Location : Taguig City, Quezon City, Mandaluyong (Depends on the company)

Schedule : Dayshift Should be open for Shifting Schedule as well if needed

Industry : Global Contact Center BPO Company

Salary : Php 70,000 - Php 100,000 (Negotiable)

BENEFITS :
  • Medical
  • Medical
  • Miscellaneous Allowance
  • Loans
  • Dental Sports (e.g. Gym
  • Performance Bonus
  • Monthly Gatherings and Outings
  • Government Mandated Benefits
  • Work Set-up : Hybrid Set-up

    Responsibilities :

  • Bilingual resource that can provide support and can perform tasks either in other languages and English language.
  • Provides the first line of support and resolves simple to complex technical and non-technical issues reported by users or systems.
  • This requires some degree of business, technical knowledge, system inquiry, and password administration with the ability to solve most incidents at the time that these are reported.
  • Standard incident types that are supported by these services may include software issues, hardware or server issues, network connectivity, password management, and request for service.
  • Key functions of service desk management include incident identification and tracking, classification, diagnosis, incident closure, monitoring, request fulfillment, and communication.
  • Be able to facilitate Critical Incident Management.

  • Will also be tasked to do quality audits and translations.
  • Requirements :

  • Open to Undergraduates and Graduates.
  • Excellent English communication skills both in written and oral
  • Proficient in the Mandarin Language
  • Technical Support background is a plus but not required
  • Recruitment Process :

  • Initial Interview (Phone Interview)
  • Language Assessment
  • Hiring Manager Interview
  • Requirements :

  • Open to Undergraduates and Graduates.
  • Excellent English communication skills both in written and oral
  • Proficient in the Mandarin Language
  • Technical Support background is a plus but not required
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