Team Leader, Pension Administration Group
Willis Towers Watson
Taguig, National Capital, Philippines
2d ago

The Role

As a Team Leader at Willis Towers WatsonUS Pension Administration Group, you will be making a valuable difference toour fast growing pensions administration business.

Managing a team of PensionBenefits Administrators and Analysts, you will be responsible for meeting amonthly rolling schedule of objectives including service delivery, regularperformance reviews, developing skills within the team and managing capacity.

If working for a global market leader, with the support to grow and shape yourcareer further, is something that excites you, apply today.

Key Metrics

  • Quality, Efficiency, SLA and Utilization
  • Stakeholders’ Feedback
  • Adoption of standard tools and processes
  • Excellence and ISO measures
  • Staff Retention
  • Some of your responsibilities include :

  • Primarily responsible for daily staffing and workload management.
  • Act as an SME on critical areas of work performed by the team.
  • Be the primary client-team POC for first-level escalations.
  • Partner with Managers and Client Team POC’s to achieve team utilization goals.
  • Oversee team performance against established quality, security, efficiency and client delivery standards.
  • Partner to leadership in identifying and mitigating risks related to these standards.
  • Expected to spend 50% of productive time on client billable work.
  • Drive team development and career planning for individual team members.
  • Execute on strategic staffing plans and identify career development opportunities for team members
  • Manage performance issues. Provide timely constructive feedback.
  • Sustain a high level of team engagement.Champion and advocate an atmosphere that will support employee retention.
  • Be a role model of WTW core values.
  • Ensure that work delivery consistently followsestablished standards and that the team functions under the highest level ofquality and operational excellence.
  • Ensure teams are complying with Excellence, ISOpolicies and procedures.
  • Effectively and proactively communicate projectstatus and other reports to leadership and client team stakeholders.
  • Drive consistency of team methodology, processand deliverables.
  • Contribute in theestablishment of best practices consistent with industry standards
  • The Requirements

  • Has at least 2 years work experience supervisingindividual contributors (at least 5 FTEs and up). Previous experience within asupervisory role in a Pensions Administration environment is a plus.
  • Has knowledge on capacity management
  • Has knowledge on quality management (errortrending, RCA, action planning)
  • Has knowledge on managing poor performers andtop performers
  • Experienced working in an environment withmeasured performance against, quality, productivity and efficiency.
  • Strong analytical, integrative and problemsolving skills
  • Strong knowledge of Microsoft Office toolsincluding Outlook, Excel, and Word.
  • Professional and responsible approach to work,clients and colleagues
  • Able to manage time well and can workindependently
  • Ability to organize and prioritize with strongattention to details
  • Excellent oral and written communication skills
  • Highly demonstrates interpersonal skills and iswilling and able to collaborate with stakeholders, leadership, peers and staff
  • Ability to complete multiple projects withinestablished deadlines.
  • Has knowledge on benefits administration, planadministration or insurance processing
  • Experience presenting using MS Powerpoint is anadvantage
  • Intermediate MS Excel knowledge is an advantage
  • Project Management or Lean Six Sigma certificationis an advantage
  • Experience managing team process improvementprojects is an advantage
  • Experienced working with US counterpartspreferred
  • College degree holder
  • Work Mondays thruFridays.
  • The Company Willis Towers Watson (NASDAQ : WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.

    With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.

    Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance.

    Together, we unlock potential. Learn more at Employment Opportunity : Know your rights. Willis Towers Watson is an equal opportunity employer Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy.

    We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-

    sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

    Unsolicited Contact : Any unsolicited resumes / candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees.

    In order to be an authorized Recruitment Agency / Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization.

    Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search.

    Likewise, for our authorized Recruitment Agencies / Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson.

    Willis Towers Watson is an equal opportunity employer.


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