Employee Services Center Lead, Manila
Mondelēz International
AMEA-PH-NCR Manila-Quezon City
11h ago


Mondelēz International Inc. is one of the world’s largest snacks companies, with 2017 net revenues of approximately $26 billion.

Our purpose and vision is to create more moments of joy by building the best snacking company in the world. Over 80,000 employees support this effort by manufacturing and marketing delicious food and beverage products for consumers in approximately 160 countries around the world.

We are world leaders in biscuits, chocolate, gum, candy and powdered beverages and have famous brands across the Asia Pacific region, including Cadbury, Pascall, Oreo, Trident, The Natural Confectionery Company and Tang.

  • Lead and manage the employee services community based in the service center and onshore in countries. Manage the interface between Mondelez International Business Services (MBS) center and the internal customers (including Business Units receiving services from this particular center) and report service performance to stakeholders;
  • contribute to global service management agenda. Some of the key accountabilities for this role will include (but are not limited to) :

  • Lead, coach, motivate, train and inspire direct reports. This includes a group of employee services team leads and overall employee services team of more than 200 colleagues to deliver employee services agenda and goals and develop talented individuals.
  • Manage the delivery of employee services center budget annually.
  • Run performance reviews with functional leadership team and key stakeholders in countries serviced.
  • Communicate reports within MBS management.
  • Manage local change requests and follow global MBS employee services governance framework to keep local documentation up to date and compliant.
  • Manage supplier’s delivering services for the processes under management
  • Identify service improvements within center to continuously improve the quality of the service provided.
  • Develop training and communication concepts for service management and improvement topics.
  • Interact with Local Agencies and governments to drive good Public and community relations.
  • Qualifications

    Do you have what it takes?

  • Bachelor’s Degree. Advanced degree preferable
  • Outstanding people manager (able to relate to ALL center colleagues), seen as a role model of Mondelez values
  • Experience in leading a Shared Service, or BPO delivery center regionally
  • Experience leading a HR operations center will be an added advantage
  • 6 Sigma certified or other Quality certification strongly preferred
  • Experience working in a global organization Please note that all candidates require working rights of this country to perform the role.
  • Recruitment Agencies we appreciate the interest but we've got this one covered. Thanks!

    Mondelēz International respects individual differences that make us unique and promotes an environment that is welcoming, inclusive of all employees and values the diversity of our work environment.

    Our leaders are committed to support flexible work practices under our Flexible Work Arrangements policy

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