Technical Support Representative
Tata Consultancy Services
Angeles, Philippines
1d ago
source : Bossjob

Roles & ResponsibilitiesShould be able to handle inbound / Outbound callsResolve IT Support Request and IssuesMaintain Service RecordsPerform IT Troubleshooting and should be able to resolve IT related issues remotelyShould be able to document the tickets in ticketing toolEscalate Advanced Cases

  • Manage Service Desk QueueServe as the first point of contact for customers seeking technical assistanceFollow-up and update customer status and informationProvide accurate information on IT products or servicesIdentify and suggest possible improvements on procedures Technical / Functional SkillsMUST HAVE SKILLSExcellent Technical skills related to MS office, Windows 10, Browser issues, VPN, Basic windows troubleshootingGood Knowledge of ITIL processesExcellent Verbal and Written communication skillsTime Management Shall be able to handle multiple cases simultaneouslyTeam collaboration Work with other IT personnel to resolve user issues, so they need to successfully collaborate with team members and coworkersFlexible to Work in 24*7*365 / 366 , Weekend shiftsGood understanding of computer systems, mobile devices and other tech productsCustomer-oriented and should have good customer handling skillsJob Types : Full-time, Permanent
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