Business Support Manager
Wells Fargo
Manila, National Capital Region
5d ago

Job Description

About Wells Fargo Philippines

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila.

Department Overview

Wells Fargo Commercial Banking delivers a comprehensive suite of products and industry expertise to serve the diverse financial needs of companies with annual sales typically ranging from $5 million to $2 billion.

As a leader in servicing commercial customers, Wells Fargo Commercial Banking offers financial services including credit and treasury management solutions, as well as specialized expertise across industries including Food, Beverage & Agribusiness, Investor Real Estate, Government and Small Business Administration Lending.

With more than 6,000 team members across 24 divisions and 80 markets providing industry expertise, customized solutions and local service to support the diverse financial needs of customers.

LOB Overview

Wells Fargo Commercial Capital is a market leading provider of working capital, investment capital, trust services, and sales financing solutions that help Wells Fargo customers optimize liquidity and grow their business through their life cycle.

  • Commercial Capital products, services and capabilities are offered by 6,000 team members across the U.S. and the globe through seven core areas;
  • Capital Finance, Commercial Distribution Finance, Corporate Trust Services, Equipment Finance, Renewable Energy & Environmental Finance, Specialty Finance & Strategic Capital.

    About the Role

    Internally known as Business Support Manager 1. Manages, directly and through subordinates, operational activities for a large single functional unit or multiple sections.

    Directs nonexempt staff or a small entry-level exempt staff. Works independently on moderately complex issues and projects.

    Manages ongoing processing efforts and is accountable to manager for unit budget.

    The Business Support Manager, manages a team who leads diverse support functions and / or operations / production oversight for 1-2 units / departments within a business group.


    Functions managed may include : policy / procedure administration and adherence, systems / change initiatives, business continuity planning, legal and regulatory adherence, SLA negotiation / development, reporting and analysis, project funding, pipeline, process improvement, quality management, MBO development, communications, financial control / budgeting oversight (example : monitoring business expenses) and / or team member processing (example : planning focal review).

    Presents to mid-level managers on business performance and recommends strategies to implement changes and improvements. May support strategic initiatives for the business.

    Generally has full management responsibility

  • Managing moderately complex to complex content in OpenText within established publishing guidelines.
  • Providing guidance to less experience team members.
  • Adding revision histories and all cross references in content.
  • Channeling and versioning content.
  • Following the Service Level Agreement (SLA) over a team that includes lower-level individual contributors.
  • Market Skills and Certifications

    Qualifications :

  • Graduate of a Bachelor’s Degree; preferably in a communication focused field such as English, Communications or journalism
  • 2+ years of experience in one or a combination of the following : administrative support management, project management, business operations or strategic planning
  • 1+ years of leadership experience
  • Experience researching and preparing written communications
  • Leadership Expectations at Wells Fargo

    As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
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