Customer Service Supervisor | SM Manila
SM Mart Inc.
Manila, Metro Manila, Philippines
2d ago
source : Kalibrr, Inc.

Job Description

Oversee Day-to-Day Operations : Provide day-to-day supervision of the Customer Service Assistants

  • Collect Payment & Prepare Report
  • Collect all payments from the counters at designated schedules for turnover to Treasury, & prepare report vs. cash / check payment

  • Check Day-to-Day Counter Operations
  • Act as backup processor during peak hours & CSA rest days, & validate erroneous transactions

  • Check inventory
  • Validate cash replenishment requests, & check & monitor counter supplies & products inventory

  • Reconcile Payment Discrepancis
  • Reconcile payment discrepancies in finalizing reports

    Qualifications :

  • Candidate must possess at least Bachelor's / College Degree
  • Knowledge of counterfeit detection and basic banking transactions is an advantage
  • With at least 2 Year(s) of working experience as a supervisor in the related field is required for this position.
  • Strong communication skills
  • Basic computer skills (MS Office)
  • Flexible to be assigned to work schedules supporting the retail operational hours
  • Willing to be assigned in The SM Store Manila
  • Full-time positions available
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