CUSTOMER SERVICE REPRESENTATIVE | DAYSHIFT!!!
Satellite Office Solutions Pty Ltd
Philippines
5d ago
source : Monster

Job Description : Job Descripton :

Job Descripton :

  • Engage with our customers over phone and email in a friendly and supportive way
  • Work with the Operations team & courier partners to track and manage orders
  • Help drive Sales when interacting with customers
  • Requirements :

  • Excellent verbal and written communication skills
  • Vet background you might have studied or might have been studying veterinary science. Having their own pets is also desirable.
  • Pet supplies industry experience
  • Experience in a similar role.
  • Customer excellence award winner (call center awards)
  • Minimum of two years call center experience
  • Exceptional typing speed and accuracy
  • Ability to answer queries quickly whilst maintaining high level of customer satisfaction,
  • Effective listening skills you do more listening than talking
  • Attentiveness what are your customers telling you without saying it?
  • Knowledge of product if you know your product from front-to-back, you will know how to help customers when they run into a problem
  • Adaptability to different types of customers as well as to a fast-paced and fast-changing start-up environment
  • Ability to take responsibility and make decisions.
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