Bilingual Technical Support Representative - Japanese-English
TTEC
Mandaluyong, Metro Manila, National Capital, PH
2d ago

We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Technical Support Representative with TeleTech in Mandaluyong City .

Accepting digital applications for your protection andthe protection of our employees : Apply online or text TTEC’to +63 922 110 1170 to connect with us.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business and it's more relevant than ever before in today’s environment.

We know we’re stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities.

Join us in our commitment to deliver amazing experiences. As a TeleTech Customer Experience Champion, You'll Enjoy

  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes all the competitive pay, bonuses and benefits you'd expect and maybe a few you didn't
  • What You'll Be Doing Are you the one that everyone in family comes to when their printer or WiFi is down? Do you just seem to 'get' computers and technology?

    You'll be the difference between a customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible.

    And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives.

    You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. On a typical day, you'll

  • Consult with customers on technical support inquiries via a variety of communication channels that could include voice, email or chat
  • Open and maintain customer accounts and information
  • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
  • Resolve customer technical issues with patience and understanding
  • Identify additional needs customers may have and help them to upgrade products or services
  • Positively participate in company events, in team meetings, and support your peers
  • Why You? What You Bring Connections are everything here at TeleTech . That means we connect with our customers, our teammates and most importantly with you.

    And the ability to connect yourself is what you bring to the table along with the following

  • Bilingual in English and Japanese
  • Conversational English verbal and written communication skills
  • Ability to thrive in a dynamic environment
  • Technical aptitude to troubleshoot computer peripheral products and support general customer service inquiries
  • Strong interest in technology, gaming and / or entertainment systems
  • Remarkably handy with MS Windows and other computer applications
  • About TeleTech We help global brands provide a great experience to their customers, build customer loyalty, and grow their business.

    We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

    Your role brings that principle to life.We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Licensed Healthcare Insurance Agent with TTEC AtHome.

    Our recruitment, training and the position is 100% virtual for the protection of you and our employees. Please connect to this opportunity by applying online or via text 'TTEC' to 97211 to connect with us.

    This is a work at home role. This requires you to have

  • High speed internet >
  • 15 mbps as validated by FAST.com

  • Ability to hardwire (ethernet) direct to your home router during your at home employment
  • Router must be within close vicinity of your quiet, at home workspace
  • Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business and it's more relevant than ever before in today's environment.

    We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities.

    Join us in our commitment to deliver amazing experiences. About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business.

    We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

    Your role brings that principle to life. As a TTEC Licensed Health Insurance Agent, You'll Enjoy

  • All license fees provided by TTEC as your employer
  • Continuing education paid by TTEC
  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, supportive and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes all the competitive performance bonus opportunities and benefits you'd expect
  • Why You? What You Bring

  • Current Health insurance license
  • Minimum six (6) months sales experience
  • Ability to adapt and excel in a fast-paced work environment
  • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
  • High school diploma or equivalent is the minimum and with education more is better
  • Handy with MS Windows and other computer applications
  • The passion and drive to make a difference
  • What You'll be Doing

  • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
  • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
  • Open and maintain customer accounts and information
  • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
  • Resolve customer technical issues with patience and understanding
  • Identify additional needs customers may have and help them to upgrade products or services
  • If you're a military veteran, active duty guard or reserves, or a military spouse We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects.

    Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world.

    Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One.

    Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!TTEC is proud to be an equal opportunity employer.

    TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

    We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

    As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

    But don’t take our word for it check out some our women in leadership and diversity awards on TTECjobs.com.

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