Team Leader, US Pension Outsourcing
Willis Towers Watson
Taguig, Manila
7h ago

As a Team Leader at US Pension Outsourcing you will be making a valuable difference to our fast growing pensions administration business.

Managing a team of Pension Benefits Administrators and Pension Benefits Analysts, you will be responsible for meeting a monthly rolling schedule of objectives including service delivery, regular performance reviews, developing skills within the team and managing capacity.

Key Metrics

Quality, Efficiency, SLA and Utilization

Stakeholders’ Feedback

Adoption of standard tools and processes

Excellence and ISO measures

Staff Retention

Some of your responsibilities include :

Primarily responsible for daily staffing and workload management.

Act as an SME on critical areas of work performed by the team.

Be the primary client-team POC for first-level escalations.

Partner with Managers and Client Team POC’s to achieve team utilization goals.

Oversee team performance against established quality, security, efficiency and client delivery standards.

Partner to leadership in identifying and mitigating risks related to these standards.

Expected to spend 50% of productive time on client billable work.

Drive team development and career planning for individual team members.

Execute on strategic staffing plans and identify career development opportunities for team members

Manage performance issues. Provide timely constructive feedback.

Sustain a high level of team engagement. Champion and advocate an atmosphere that will support employee retention.

Be a role model of WTW core values.

Ensure that work delivery consistently follows established standards and that the team functions under the highest level of quality and operational excellence.

Ensure teams are complying with Excellence, ISO policies and procedures.

Effectively and proactively communicate project status and other reports to leadership and client team stakeholders.

Drive consistency of team methodology, process and deliverables.

Contribute in the establishment of best practices consistent with industry standards

The Requirements :

Has at least 2 years work experience supervising individual contributors

Has knowledge on capacity management

Has knowledge on quality management and performance management

Experienced working in an environment with established metrics

Strong analytical and problem-solving skills

Strong knowledge of Microsoft Office tools including Outlook, Excel, and Word.

Professional and responsible approach to work, stakeholders and colleagues

Able to manage time well and can work independently

Strong oral and written communication skills

Ability to complete multiple projects within established deadlines.

Has knowledge on benefits administration, plan administration or insurance processing

Project Management or Lean Six Sigma certification is an advantage

Experience managing team process improvement projects is an advantage

Experience working with US counterparts preferred

College degree holder

Work from Mondays to Fridays

Willis Towers Watson is an Equal Opportunity Employer.

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