Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
Premium workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company with 26 years of experience and 340+ industry awards
What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks :
Handle phone-in / chat enquiries of current and prospective members.
Identify cause of problems and recommend solutions.
Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules.
Maintain member accounts whenever there are changes in their profiles.
Send program-related collaterals and forms.
Advise on latest promotions and mechanics.
Manage feedback / complaints and liaise with backend support to resolve members’ issues.
Involve in ad-hoc projects.
Meet daily KPI requirement.
Who are we looking for?
Completed at least 2 years in college with at least 1 year Customer Service BPO experience.
HRM or Tourism Fresh College Graduates are also welcome to apply.
Experience handling an international airline account is an advantage.
Experience in chat or email support is also an advantage.
Strong verbal and written English communication skills.
Amenable to work in rotating shifts.
Can work in Ortigas Center, Pasig City. 
