Travel Advisor (Premium International Airline Account)
TDCX
Pasig, PH
6d ago
source : Bossjob

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • Premium workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company with 26 years of experience and 340+ industry awards
  • What is your mission?

    You will help us deliver excellent service to our partner brands by performing these tasks :

  • Handle phone-in / chat enquiries of current and prospective members.
  • Identify cause of problems and recommend solutions.
  • Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules.
  • Maintain member accounts whenever there are changes in their profiles.
  • Send program-related collaterals and forms.
  • Advise on latest promotions and mechanics.
  • Manage feedback / complaints and liaise with backend support to resolve members’ issues.
  • Involve in ad-hoc projects.
  • Meet daily KPI requirement.
  • Who are we looking for?

  • Completed at least 2 years in college with at least 1 year Customer Service BPO experience.
  • HRM or Tourism Fresh College Graduates are also welcome to apply.
  • Experience handling an international airline account is an advantage.
  • Experience in chat or email support is also an advantage.
  • Strong verbal and written English communication skills.
  • Amenable to work in rotating shifts.
  • Can work in Ortigas Center, Pasig City.
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