Massed Hiring for our Pioneer Account Travel Airline Agency (Non-Voice)
Orbit Teleservices - Cebu City
Cebu City, Philippines
2d ago
source : Bossjob

Orbit Teleservices Cebu City helps organizations enhance the most-valued customer relationship by improving the methods that deliver their services.

Our background as a pioneering communications company implies we have procedures, experience, and abilities that make us ready to achieve our goals as a company and the business objectives of our clients.

Here’s What Orbit Cebu Can Offer You.

  • 3 Dependents can be enrolled in our HMO after 3 months
  • 13th Month Pay
  • Departmental Awards
  • Maternity / Paternity Leave
  • Paid leaves 1SL / 1VL per month can accumulate if unused Attendance Bonus
  • 10%-15% DISCOUNT on Partner Gyms
  • We are open to employees who'd like to study while working (no financial assistance)
  • Competitively priced earnings packages
  • Occupation advancement : Obtain growth by way of numerous training
  • Word of mouth program : Receive rewards for effectively referring your pals and family members to be a part of our organization by means of our Employee Referral ProgramBe a part of one of the premier brand names in the world and feel the excitement of State-of-the-art Technological innovation! We are currently in need of Financial Account Customer Support Officers
  • Job Description

  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues; recommending instructional language.
  • Accommodates client disabilities by recommending devices and techniques.
  • Avoids legal challenges by monitoring compliance with service agreements.
  • Improves system performance by identifying problems; recommending changes.
  • Updates job knowledge by participating in educational opportunities; maintaining personal networks. Qualifications :
  • Self-motivated
  • Good English communication skills
  • Make considerations to make improvements to techniques and technological improvements.
  • Using a digital program replies to client concerns in a call center sector.
  • May accomplish one or more of the following : Does respond to call questions and complaints using basic scripts and methods.
  • Gathers details, researches / resolves questions and logs client calls.
  • Communicates the right kind of alternatives for completion in a well-timed way.
  • Informs customers about solutions to choose from and determines client demands.
  • Provides useful recommendations, coaching, and support to lower-level personnel.
  • Provides support, instruction and troubleshooting assistance to lower level personnel.
  • Schedules work to guarantee precise phone coverage; examines priority of telephone calls and changes escalated telephone calls to reassure remedy to difficulties.
  • Please bring 2 valid ID (Any government issued ID or documents like TIN, SSS, NBI or Police Clearance, PhilHealth ID, Baranggay ID, Postal ID, Original Birth Certificate OR even a school ID) and two copies of your resume so we can process your application here in Orbit : )

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