Sr Agent, Tech Call Center
Cardinal Health
Taguig, Bonifacio Global City, Philippines
6d ago

Customer Service, Technical is responsible for establishing, maintaining and enhancing customer business through effective implementation and / or support of Cardinal Health's products and services.

BA / BS degree required

  • Call center or customer service experience
  • U.S. customer relationship management experience, preferred
  • Intermediate analytical, problem solving, critical thinking and proactive investigative skills
  • Strong communication skills (verbal & written) and customer focus
  • Ability to follow SOPs and pays attention to details
  • Intermediate Excel and Outlook skills
  • Ability to process data entry work in multiple systems and applications (i.e. TMS, SalesForce, SAP, etc.)
  • Ability to work in a collaborative environment and train and coach others
  • Ability to handle a fast-paced transactional environment
  • Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
  • In-depth knowledge in technical or specialty area
  • Applies advanced skills to resolve complex problems independently
  • May modify process to resolve situations
  • Works independently within established procedures; may receive general guidance on new assignments
  • May provide general guidance or technical assistance to less experienced team members
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