Customer Service Representative
ELoyalty
Iloilo, Western Visayas, PH
2d ago

TeleTech is on the search for Customer Service Representative to proactively create meaningful connections with our team in Iloilo.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business and it's more relevant than ever before in today’s environment.

We know we’re stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities.

Join us in our commitment to deliver amazing experiences.

Why You? What you bring

Connections are everything here at TeleTech. That means we connect with our customers, our teammates and most importantly with you.

And the ability to connect yourself is what you bring to the table along with the following :

  • Completed at least 2 years in college with 1-year call center experience
  • For those who completed below 2 years of college education or Junior High School, candidate must have at least 2 years of Telco (BPO or non BPO) experience
  • Exceptional English verbal and written communication skills
  • Handy with MS Windows and other computer applications
  • Ability to thrive in a dynamic environment
  • What you'll be doing :

    Be the difference between a customer experience being just an average service to an exceptional one adding in the human touch in today’s digitally driven world.

    Provide support and consultative sales services to customers, either with their purchasing choices or any help needed. We'll train you to be a subject matter expert in your field and build confidence in providing the highest level of service possible.

    What your typical day will consist of :

  • Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
  • Respond to inquiries with active listening identifying additional needs and support any upgrades in products and services
  • Open and maintain customer accounts and information
  • Resolve technical issues with patience and understanding
  • Positively participate in company events, team activities, and continuous learning
  • What you'll enjoy :

  • Competitive pay and performance-based incentives plus Php 25,000 SOB
  • Company-sponsored HMO with Health & Wellness programs for you and your family
  • Educational assistance through tuition reimbursement
  • An accessible office location at the 6 / F SM STRATA, Benigno Aquino Ave, Mandurriao, Iloilo City, 5000 Iloilo, Philippines
  • Accepting digital applications for your protection and the protection of our employees : Apply online or text TTEC’ to +63 922 110 1170 to connect with us;
  • apply, check email for the assessment link then schedule your interview!

    About TeleTech

    We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

    Your role brings that principle to life.

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