Mandarin Associate
Bonifacio Global City, Taguig City, Metro Manila,, ph
2d ago

Job Description

  • Take responsibility : Receive and professionally respond to user inquiries and requests via telephone, email, and case tracking system with speed, accuracy and proficiency (mobility services)
  • Reliable implementation : Follow up on open cases / tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
  • Conscientious coordination : Keep customer updated of case status and resolution times
  • Qualifications

  • Personality : stress resistance in emergency situations, team player, pleasant disposition and strong customer service attitude, pro-active, positive can do attitude, intercultural competence
  • Knowledge and experience : 1-2 years’ experience in customer service
  • Working practice : strong attention to details, quality-conscious and results-driven
  • Languages : Business English & Mandarin
  • Education : Bachelor’s degree in any field
  • Schedule : Shifting schedule, amenable to working weekends and holidays
  • Additional Information

    Kindly attach your resume in your application. Only shortlisted candidates will be contacted.

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