We are a global online education company in need of a virtual Student Support with the following skill-set and competencies.
This is a full time, graveyard shift requirement (10pm - 7am PHILIPPINES time). Candidate MUST have EXCELLENT WRITTEN and ORAL communication skills (previous capacity as EMAIL and VOICE support, HIGHLY PREFERRED).
EXCELLENT business writing skills, REQUIRED. Candidate must be willing to render some overtime during weekdays and weekends, when business exigencies require.
Must be available on Skype during working hours. Must have stable, fast WIRED internet access, and an up-to-date computer.
30 - 45 YEARS OLD ONLY. Preferably, MALE. Must be able to start immediately.
The job encompasses a wide range of functions as listed below : REQUIREMENTS AND SKILLS - Student Support - Email, chat, forums, voice, and reception support -
Troubleshooting computer, course, voucher issues - Course and admin support - Lead Management - Sales Support - via phone and email.
Computer / system support : Assisting students to view online course through Fordela and Prop Profs (some of our online learning platforms).
Helping customers in determining any issues with their computer with regard to internet speed and firewalls, hardware and software issues.
Giving students access to their course when they have misplaced their password via email.
Assisting students if they have issues viewing videos.
Daily, weekly and monthly reportorial requirements - Liaison with other teams - Handling Phone, Chat and Forum messages : May be called upon to return reception calls, as appropriate.
These calls normally relate to students asking questions about courses that they are interested in.
Other reception calls that are related to the above duties. - Student Services : providing after-sales service and support to students for the purpose of building long-
term relationships with students. - Sales Services : Contacting new and existing customers to introduce and offer products, as rolled out.
APPLICATION INSTRUCTIONS When you send your application : 1.
Put 'Student Support Application' in the subject of your email plus your Skype ID and email address e.g.
Student Support Application - (my skype ID / my email address) 2.
ATTACH your resume (WITH PICTURE), AND ALSO PASTE it into the body of your email.
Make sure that your resume is readable, presentable, has form and structure and not just a big block of text.
SEND THROUGH : Bossjob Chat 3.
Include your Speed Test link in your application.
You will be asked to do a speed test again when you get picked for an interview.
http : / / www.speedtest.net / ONLY THOSE WHOSE APPLICATION FOLLOW THESE INSTRUCTIONS CAREFULLY WILL BE REVIEWED. 4.
Once accepted, you will be required to submit your NBI clearance, BEFORE your first payout.
Start date is September 3. TO SAVE YOUR TIME, AND OURS AS WELL - IF YOU DO NOT POSSESS ALL OF THE ABOVE REQUIREMENTS, PLEASE DO NOT BOTHER TO SEND AN APPLICATION.
To make sure that you have read the whole job advertisement, you need to include the word 'TOKYO' at the end of your subject.
Student Support Application - (my skype ID / my email address) - TOKYO YOUR APPLICATION WILL NOT BE ENTERTAINED IF YOU DO NOT FOLLOW THE ABOVE SYNTAX in your SUBJECT.
SOFT SKILLS AND OTHER COMPETENCIES REQUIRED Candidate must be RELIABLE, NO attendance issues, hard-working, fast-learner, with good work ethics, must have a positive attitude, flexible, capable of working remotely, independent, and able to make sound decisions.
Must be proactive in being able to solve problems, able to work under pressure and technically savvy. We need someone who is TRUSTWORTHY.
TECHNICAL REQUIREMENTS - Fast and stable WIRED / DSL internet.
Speed preferably, 5 mbps and above. - USB internet, dongle internet, phone tethering, personal hotspot are NOT ALLOWED as the MAIN internet connection.
Computer (desktop or laptop), up to date and in good working condition