IT Service Desk Agent MAC Support
Avaloq Philippines Operating Headquarters
Manila, PH
3d ago
source : jobs4it

ManilaWriting the future. Together.Avaloq is a value-driven fast-paced fintech company and we are committed to develop the banking technology of tomorrow.

Leading banks and wealth managers in all major financial centres rely on our software and services, and this unique community grows every day.

Your teamIT User Support team must cover all locations globally. With the expansion of the IT User Support team in Manila, and with the Mac Integration initiative, we are looking for a committed and highly skilled Mac Supporter.

Therefore, we are aiming for a competent, responsible and independent person who helps us make this growth a success. This requires close cooperation with the IT team members in Switzerland and users worldwide.

Your mission1st up to 2nd level MAC SupportAbility and experience to identify and resolve hardware / software issues in a timely and empathetic mannerExperience with VPNs and Networks on MacEducate users with easy-

to-understand language and provide World Class User SupportExcellent time-management and flexibility to provide timely on-

site support and remotely to all areas of the business concerning Apple HW / SWAble to work with minimal supervision but also able to collaborate with team members in all officesAble to take initiative to make prompt decisions and to expand the knowledge base of team members through creating and sharing Confluence / SharePoint pages, team member training, etc.

Comfortable with communicating effectively with IT Operations and Engineering teams through providing and receiving feedback surrounding the projectAs the go-

to Apple consultant as well as the freshness of this project, the Mac Supporter must show initiative to keep up to date with Apple technology and news in order to answer potential questions users may ask User Support about any of Apple’s future Keynotes and Presentations What you needAt least 2 years experience in 1st up to 2nd level MAC supportAdvanced know how of various Apple systems and softwareJAMF know how a requirementAdvanced know how of Microsoft products (eg : Windows, MS Office, Office 365) also an advantageFamiliar with networking concepts and procedures and have an open mindset to networkingStructured and goal-

oriented method of workingDistinctive organizational skills and process-oriented thinkingHigh sense of initiative, self-organized and resilientExcellent English communication skills (oral & written) You will get extra points for the followingKnowledge of hardware repairs but not expected to perform repairs on Mac’s Now let’s talk about perks and compensationWith our compensation model, we want to share the success of the company with all our employees.

We offer competitive base salaries and if you prove yourself as a super-star, you might be entitled to an extraordinary achievement rewardPlace of workMakati City, PhilippinesDon’t be shy apply!IT User Support team must cover all locations globally.

With the expansion of the IT User Support team in Manila, and with the Mac Integration initiative, we are looking for a committed and highly skilled Mac Supporter.

Therefore, we are aiming for a

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