Experienced Technical Support Professional
Honeywell
nd Corner rd Avenue, Level
6d ago

THE FUTURE IS WHAT WE MAKE IT

Experienced Technical Support Professional

BGC, Taguig City

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise.

HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions.

Moving at the speed of software, we are creating, innovating, and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell.

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk.

You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.

You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs.

You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes.

You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

KEY RESPONSIBILITIES :

  • Facilitate issue identification and analysis
  • Investigate and resolve technical issues
  • Track requests resolution
  • Provide technical training
  • Build relationships with customers
  • Test products & software
  • Develop and share knowledge
  • YOU MUST HAVE :

  • Bachelor's degree, or equivalent. Some experience in the field.
  • WE VALUE :

  • Extensive customer facing experience
  • Experience in the industry is preferred
  • Excellent interpersonal and verbal & written communication skills
  • Strong continuous improvement mindset, strong leadership impact
  • Experience with and SharePoint
  • Demonstrated experience with Knowledge Management & Call Center Management
  • Good administration skills
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