Japanese-Service Delivery Lead

Accenture

Manila, Philippines

6d ago

Job Description

Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)

Act as point-of-contact of the company and the client in the following areas, but not limited to, billing, credit management, cash applications, order management, and collections

Act as an escalation point for all Order-to-Cash related issues raised by the client.

Ensure the fast resolution of these issues and find ways as well to prevent them from happening again

Communication with the client to ensure that the AR department complies with the latest changes in the procedures

Develops good client relationships and good relations with the colleagues

Lead client meetings to discuss debtor performance and address issues as required

Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client

Prepares forecasts / budget for the Team and conduct manual invoicing

Review account status for credit release

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Qualifications

Graduate of Bachelor’s degree in Finance or any Business related courses

N1 to N3 Linguistic Competence Level

Excellent communication skills in Japanese and English languages

Minimum of 12 years experience in Finance and Accounting field; preferably with experience in Procure-to-Pay processes

Must have at least 5 years of experience in Finance and Accounting Managerial role / position

Must have BPO work experience

Proficient in MS Office, SAP, or any accounting-related ERPs

Strong Client-facing skills

Positive approach in supporting customer & company needs

Must be able to lead a team of managers and supervisors / team leads

Goal-oriented individual with strong time and task management

Organized and methodical person with logical approach in addressing issues and strong analytical skills

Ability to solve urgent matters and work under pressure

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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