Job Description
Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)
Act as point-of-contact of the company and the client in the following areas, but not limited to, billing, credit management, cash applications, order management, and collections
Act as an escalation point for all Order-to-Cash related issues raised by the client.
Ensure the fast resolution of these issues and find ways as well to prevent them from happening again
Communication with the client to ensure that the AR department complies with the latest changes in the procedures
Develops good client relationships and good relations with the colleagues
Lead client meetings to discuss debtor performance and address issues as required
Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client
Prepares forecasts / budget for the Team and conduct manual invoicing
Review account status for credit release
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Qualifications
Graduate of Bachelor’s degree in Finance or any Business related courses
N1 to N3 Linguistic Competence Level
Excellent communication skills in Japanese and English languages
Minimum of 12 years experience in Finance and Accounting field; preferably with experience in Procure-to-Pay processes
Must have at least 5 years of experience in Finance and Accounting Managerial role / position
Must have BPO work experience
Proficient in MS Office, SAP, or any accounting-related ERPs
Strong Client-facing skills
Positive approach in supporting customer & company needs
Must be able to lead a team of managers and supervisors / team leads
Goal-oriented individual with strong time and task management
Organized and methodical person with logical approach in addressing issues and strong analytical skills
Ability to solve urgent matters and work under pressure
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.