Senior Principal Consultant - ServiceNow Architect
Genpact
Quezon City, Philippines
1d ago

Responsibilities

  • Solution Architecture leadership, expertise, and delivery for ServiceNow based consulting initiatives and pre-sales engagements
  • Define business problems / opportunities with constraints, goals, budgets, and timelines
  • Propose and provide solution options business cases, prototypes, and walk-throughs to all required levels of stakeholders
  • Document and gain acceptance / approvals of selected final solutions
  • Execute architectural solutions in capacity as a ServiceNow leader, subject matter expert, compliance monitor, and go-to architectural authority on projects
  • Coach and advise other Lead developer and Developers
  • Architect Standard ITSM & Non-ITSM development / support solutions including incident, problem, change, requests (service catalog), Asset management, HRSD etc.
  • and knowledge management utilizing Java Scripting, HTML, CSS, XML, Apache Jelly and other protocols to deliver solutions that automate business processes.

  • Proactively and continuously, evaluate and address issues related to performance, stability, scalability, and extensibility of the Solutions.
  • Qualifications we seek in you :

    Minimum Qualification :

  • B. Tech or Equivalent related degree
  • Extensive IT experience, with over 6 years of ServiceNow Architecture, design, and development experience
  • Experience developing ServiceNow solutions and technical design documents from business requirements
  • At least Three to four full lifecycle ServiceNow implementations in the role of a lead architect
  • Enterprise / large Service Management implementation experience
  • Programming expertise in Java, JavaScript, or other functional programming languages
  • Demonstrated understanding of ITIL practices
  • Strong Knowledge of Web services (SOAP and RESTful), and Web communication protocols.
  • ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must
  • Excellent analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Strong presentation development and Customer Presentation skills
  • Successful teamwork experience & demonstrated leadership abilities
  • Preferred Qualification :

  • Hands on experience beyond ITSM into ITOM, Project Portfolio Management, HR Management, Field Service Management, IRM is Plus
  • Experience in Remedy etc. tools
  • ITIL v3 certification
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