Solution Architecture leadership, expertise, and delivery for ServiceNow based consulting initiatives and pre-sales engagements
Define business problems / opportunities with constraints, goals, budgets, and timelines
Propose and provide solution options business cases, prototypes, and walk-throughs to all required levels of stakeholders
Document and gain acceptance / approvals of selected final solutions
Execute architectural solutions in capacity as a ServiceNow leader, subject matter expert, compliance monitor, and go-to architectural authority on projects
Coach and advise other Lead developer and Developers
Architect Standard ITSM & Non-ITSM development / support solutions including incident, problem, change, requests (service catalog), Asset management, HRSD etc.
and knowledge management utilizing Java Scripting, HTML, CSS, XML, Apache Jelly and other protocols to deliver solutions that automate business processes.
Proactively and continuously, evaluate and address issues related to performance, stability, scalability, and extensibility of the Solutions.
Qualifications we seek in you :
Minimum Qualification :
B. Tech or Equivalent related degree
Extensive IT experience, with over 6 years of ServiceNow Architecture, design, and development experience
Experience developing ServiceNow solutions and technical design documents from business requirements
At least Three to four full lifecycle ServiceNow implementations in the role of a lead architect
Enterprise / large Service Management implementation experience
Demonstrated understanding of ITIL practices
Strong Knowledge of Web services (SOAP and RESTful), and Web communication protocols.
ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must
Excellent analytical and problem-solving skills
Excellent verbal and written communication skills
Strong presentation development and Customer Presentation skills
Successful teamwork experience & demonstrated leadership abilities
Preferred Qualification :
Hands on experience beyond ITSM into ITOM, Project Portfolio Management, HR Management, Field Service Management, IRM is Plus
Experience in Remedy etc. tools
ITIL v3 certification