Back Office Technical Support
Transec Bpo Solutions, Inc.
Metro Manila, Philippines
5d ago
source :

Transec is hiring for Back Office Technical Support! With your technical background and problem-solving skills, you will assist customers by performing back-end tasks and providing email support.

What you will do :

  • Ensure all customers receive the highest level of service by answering inquiries and resolving issues, primarily through email and chat.
  • Perform back office tasks to complete customer concerns and requests with attention to detail and efficiency.
  • Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
  • Will perform very minimal basic designing using Photoshop.
  • What you need to succeed :

  • Bachelors / College Degree in any field; IT-related course is preferred.
  • Minimum of 1 year international BPO experience supporting a technical account.
  • Required experience in handling an account using chat and / or email channels.
  • Knowledge in HTML, CSS, and Photoshop is a huge plus.
  • Must have excellent writing skills in English and good speaking skills in English.
  • Willing to work on night shift.
  • Company perks we offer :

  • Competitive salary package
  • Fixed schedule and consecutive rest days
  • Life Insurance
  • Medical and dental benefit
  • Paid leaves
  • All-expense-paid team events
  • Career growth (Transec focuses on internal promotion)
  • Real work-life balance
  • Productive yet low-stress work environment
  • Open door policy
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