Position Type : Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Information Technology
Travel Percentage :
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.
Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team :
The Network Delivery Team provides managed IT services for FIS clients. The high caliber members are among the technology leaders within FIS, utilizing multiple technologies and vendors.
This team requires motivated members who are ready to develop personally and professionally as FIS grows to meet the challenges presented by today’s global economies.
What will you be doing :
Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, load balancers and firewalls.
Follows documented network services processes and procedures identifies gaps in processes or documentation and suggests improvements.
Monitors, responds and provides resolution for all network problem and incident tickets.
Utilizing ServiceNow, documents status updates and problem resolutions.
Performs customer service duties and responds to customer requests as defined by management.
Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.
Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.
Prepares activity reports as requested by management.
Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.
Maintains network services documentation related to work area.
Completes network change requests in accordance with service level agreements.
Maintains network lab and equipment inventory.
Other related duties assigned as needed.
What you bring :
4yrs and up experience in supporting WAN, LAN, WLAN networks
Experience in a multivendor environment
Ability to lead several projects
Requires knowledge of basic Office tools
Ability to understand and apply technical concepts
Team skills, including the ability to establish and maintain effective working relationships
Flexibility, versatility, dependability
Ability to work in a dynamic environment with multiple priorities
Ability to work within a structured change management system
Communicates ideas both verbally and in written form in a clear, concise, and professional manner
Nice to have :
Background in managing SDWAN solution preferably Velocloud
Related vendor certification
What we offer you :
Competitive salary and attractive benefits
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
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