Collections Agent - Bilingual (French/English)
Brick Group
Brick Corporate Office, CA
14h ago

Collections Agent - Bilingual (French / English)

ID 2021-10416 Posted Date 3 hours ago(9 / 13 / 2021 4 : 52 PM) # of Openings 1 Job Locations CA-AB-Edmonton Job Category Accounting / Finance Position Type Permanent Full-Time

Is this job for you?

Do you believe in putting the customer first?

Do you have outstanding organizational skills?


As a Collections Agent, you will work as a collector of client (Commercial / Individual) delinquencies for an assigned portfolio of The Brick Group products, in order to minimize the company’s exposure to loss.

In this role, you will focus on providing a positive experience to our clients while reaching a mutually agreed upon payment plan for payment of their debt.

As you are working on taking care of our valued clients (Commercial / Individual), our management team will be assisting you in developing your career and helping you grow within The Brick Group Family.

During this time we are pleased to inform you that the safety of our team members, future team members and customers is our main concern.

COVID safety protocols (including masks and social distancing) will be practiced during the interview process.


  • Communicate directly with our clients (Commercial & Individual), sales representatives, store representatives include their respected levels of management.
  • Leverage your strong and professional communication skills to ensure a balance between quality customer care and effective collections techniques.
  • Prioritize your workload and calls while maintaining a professional and personable approach.
  • Make cold calls to collect payment and follow-up on calls.
  • Build good relationships with client (Commercial) accounts payable representatives.
  • Review existing clients (Commercial & Individual) collect on all past due delinquencies.
  • Take responsibility for assigned accounts (delinquency portfolio.
  • Be able to carry out our company's internal policies & procedures.
  • Resolve past due account disputes, identify problems and follow up on payments with clients.
  • Reconcile past due accounts and general maintenance of Client accounts.
  • Prepare documents for collection agencies and bad debts / Write-offs.
  • Compose various reports.
  • All other related tasks.
  • Qualifications

  • Strong background with the use of windows-based computer applications combined with accurate keyboarding skills.
  • Strong organizational skills, the ability to focus on individual KPI (Key performance indicators) goals set by the management team.
  • Motivated and Energized personality.
  • Demonstrated ability to problem-solve through active listening combined with a commitment to delivering a superior client experience.
  • Positive attitude, approachable, willing to be part of a team.
  • Exceptional interpersonal, communication and telephone skills (Strong English skills).
  • Ability to work 8.5-hour shifts Monday through Friday between 8 : 30 am 5 : 00 pm
  • Previous collections and / or call-centre experience is an asset.
  • Bilingual in French is an asset.
  • Why The Brick?

  • Flexible employer-paid benefits including Health, Dental and Paramedical Services for you and your family
  • Competitive pay
  • Paid training
  • Career progression program
  • Access to free personal development training
  • Employee discounts & Personal "Paid" days off
  • Recognition, incentives, prizes and giveaways!
  • Be a part of Canada’s largest home furnishings retailer!

    We welcome all abilities to apply.

    The Brick is committed to accommodating applicants and associates with disabilities. Should you require accommodation to participate fully in the recruitment process, please email careers

    We thank all those who apply; however, only those applicants chosen for an interview will be contacted.

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