BPO Customer Care Collections Associate
NTT DATA Services
Quezon City, QUE, PH
3d ago

In these roles you will be responsible for :

  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
  • Responding to customer requests by phone and / or in writing to ensure customer satisfaction and to assure that service standards are met
  • Analyzing medical insurance claims for quality assurance
  • Resolving moderately routine questions following pre-established guidelines
  • Performing routine research on customer inquiries.
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
  • Identify the outstanding claims with payers through the reports from clients
  • Place calls with payers with regard to outstanding claims
  • Document the details of the calls made to payers in DBPMS and the client software
  • Coordinate with the team leader in following the processes
  • Requirements for this role include :

  • Ability to work regularly scheduled shifts from Monday-Friday 17 : 30pm to 3 : 30am IST.
  • University degree or equivalent that required 3+ years of formal studies of the English language.
  • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
  • 6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
  • Preferences : -

  • Ability to communicate (oral / written) effectively to exchange information with our client.
  • The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.
  • All new hires will be required to successfully complete our Orientation / Process training classes and demonstrate proficiency of the material.

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