Lead Trainer
Concert 8 Solutions Philippines Inc.
Makati, Philippines
1d ago
source : Bossjob

To create an excellent first impression to all new joiners to the teamResponsible for conducting pre-process and process training for new hires and tenured employeesMaintain a record of Quality and Training numbersEvaluates the trainees performance based on their competenciesDeliver and facilitate process training, performs audit, and call monitoringDevelop alternative training methods if anticipations are not metMonitor, evaluate, and record training activities to evaluate training effectivenessMaintain attrition and training yield as per process guidelineDocument process training, activities, reports, and trackersGenerate and maintain regular reports pertaining to class and its progressConduct regular audits to check training effectivenessCreate processes and training modulesOther related duties may be assigned, as requested and may be required as a support member to operationsCandidate must possess at least a Bachelor’s / College DegreeAt least 2-3 years of work experience as a Process Trainer in a BPO set upMust have Voice, In / Outbound, Email, Chat, Back Office process and product training backgroundStrong English communications skills both written and verbalStrategic in developing and creating modules, process documents, and training materialsCandidate should be amenable to work on Shifting SchedulesAnalytic and Result orientedExcellent organizational and planning skillsApplicant must be willing to work in Makati City

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