Operational Excellence Sr. Lead | Risk Operations Business Analyst
BGC, Metro Manila, Philippines
1d ago

We’re hiring.

Ubiquity is hiring for an Operational Excellence Sr. Lead (Business Analyst) to join our team. Our Operational Excellence Sr.

Lead (Business Analyst) is an integral role in the operations of our Manila office. A team player who is familiar with planning, designing business processes and systems, and designing, developing and analyzing complex data reports.

Responsibilities and Duties :

  • Plan and design business processes and systems; providing support on projects related to chargeback and adjustment tools
  • Accountable for specific product tools used for case management
  • Coordinate and present feature and change requests and liaison between clients and software vendors
  • Design, develop and analyze complex data reports in a holistic and understandable manner
  • Primary liaison with business partners, development team and technology. Acts as the "Subject Matter Expert" (SME) and provide business knowledge
  • Identify, integrate, and manage required internal and external data resources to provide business solutions for complex operational issues
  • Develop and monitor data quality metrics and ensure business data and reporting needs are met. Strong technology, analytical and communication skills are must-have traits.
  • You will also lead specific projects that will improve the organization through Lean Project Management.

    Knowledge, Skills and Experience :

  • Bachelor’s degree or equivalent experience
  • Minimum of four years of experience in business or systems analytics and continuous improvement role
  • Demonstrated experience with complex data collection, analysis, process workflows and report writing
  • Experience with software release cycles, user acceptance and other testing procedures
  • Advanced proficiency with Microsoft Office product suite
  • LEAN experience and / or certification, Adjustment Hub preferred
  • Proficient with MSSQL databases and / or other relational databases and SQL language
  • Knowledge of API integration and documentation (REST, SOAP or similar preferred)
  • Experience within banking industry or specific product knowledge (i.e. Disputes / Chargebacks)
  • Experience with business analytics tools (Tableau, Looker or others) and related database optimizations (index design, database clusters, etc.)
  • Ability and experience with evaluating, analyzing and implementing IT solutions for managing business processes in the banking and fintech space.
  • Special focus on disputes and chargeback systems is preferred.

  • Excellent verbal and written communication skills
  • Moderate domestic and international travel (25%)
  • Flexible with working on different shift schedules especially graveyard
  • Willing to work in BGC Taguig
  • The Perks.

    Learning and Development Opportunities

    Career Advancement Opportunities

    Group Life Insurance

    Tenure Based Benefits

    Profit Sharing

    Annual Performance Appraisal

    Retirement Benefits

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