The Incumbent will be responsible to :
Provides day-to-day direction to Lead Associates.
Coordinates with all departments to ensure that the Quality Targets are met.
Designs the Quality Management System that standardizes and documents all processes.
Ensures compliance to contractual deliverables and address team-level issues.
Implement initiatives and projects as needed in order to drive performance.
Ensures that SLAs in Quality are met.
Supervise Assistant Managers Quality.
Designs and drives KPIs and KRAs of the team.
Coordinates with all departments in implementing Quality Programs.
Conduct RCA for challenged metrics.
Produce Reports as needed.
Keep trackers, ISO documents and other account files updated.
Conducts projects to improve performance.
Develops plans to minimize cost and increase productivity.
Plans for manpower requirements and implemented right sizing of the department when needed.
Creates process documentation and standardizes processes of quality.
Conduct trainings for quality as needed.
Develop the quality team in accordance to the quality roadmap.
Perform other duties that may be assigned from time to time.
Candidate must possess at least a Bachelor's / College Degree in any field or equivalent experience.
Must have at least 5 years of work experience in Quality.
Must have at least 3 years’ experience as a QA Manager / Team Lead.
Must have excellent English communication and writing skills.
Must be proficient in MS Office.
Must be amenable to work in any shift.
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