The Network Operation Centre (NOC) have three main roles :
1. to ensure maximum possible service availability and performance
2. to provision customer network services on core equipment
3. to provide support services for Engineering and other technical teams
These result in a highly diverse range of duties for the NOC - our engineers are required to ensure they are fulfilled in a timely, co-operative and professional manner.
We interact frequently with technical support, service provisioning and sales teams so it's important that we are clear and concise in our communications.
We also work very closely with the Engineering team and as such need to develop a good all-round understanding of systems and networks.
Diligence and attention to detail are also key skills along with an ability to multi-task and prioritize work appropriately.
We don't expect you to have all the required knowledge when you join us as many of these skills can be picked up through experience in the job, but those who do need to learn new skills must be prepared to spend time doing suitable research to ensure their grounding is thorough and properly understood.
As your knowledge and confidence develop you may be asked to join our call-out rotation providing 24x7 support on our core network and services.
Duties and Responsibilities :
5+ years’ experience in Network Operation is a must. Advanced experience in the following preferred :
Strong troubleshooting knowledge of TCP / IP routing protocol protocols including STP, VRRP, BGP, OSPF EIGRP, and IPSec
Strong knowledge of WAN technologies
Strong knowledge with hands-on experience in Cisco, Juniper, and Adtran routing, switching, and firewall network devices
Experience with VOIP, VPNs, and security protocols
Experience with SD-WAN deployment is preferred
Certifications such as JNCIA or CCNA is required, JNCIP or CCNP is preferred.
Strong familiarity with Linux OS / networking
Experience with centralized device monitoring and management tools
Strong knowledge of network monitoring and troubleshooting
Ability to effectively juggle and multi-tasking. Strong attention to detail and organization skills.
Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure.
Ability to work within a global team in a fast-paced and dynamic environment with limited supervision.
33rd Floor One San Miguel,Building Ortigas Center, Pasig City, Metro Manila PH