If you excel in a fast-paced environment with strong technical, analytical and problem-solving skills then this might be the right job for you!
We are looking for Technical Support Engineer, a frontline B2B customer support role that provides technical assistance supporting our suite of contact center software solutions.
Using best practices in troubleshooting, communication and problem resolution, you’ll get a chance to resolve complex technologies.
As a Technical Support Engineer, a Typical Day Might Include the Following :
To Land This Gig You'll Need :
ABOUT NICE inContact : NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics.
NICE inContact provides the world’s No. 1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.
NICE inContact is a part of NICE (Nasdaq : NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.