PS Technical Consultant I
6d ago

About NCR NCR Corporation (NYSE : NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences.

With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business.

NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.

Summary : Technical Consultant will execute menu changes on various NCR proprietary software that executes changes on restaurant POS.

Must be able to manage case load, daily communication with clients, and work on a virtual team with other team member located at different offices.

Report directly to local Supervisor and Manager in a different location. Responsibilities : The Configuration Analyst is responsible for providing technical services and processes to meet client needs.

The position involves daily interaction with clients and team members to execute service delivery and to address any issues and concerns.

New hire will provide configuration services in multiple NCR software applications; Configuration Center, NCR Back Office, Aloha Online Ordering, Order Point, Vital Cast on Center and NBO for NCR’s Aloha product suite, including Aloha Quick Service and Aloha Table Service.

Will execute configuration changes to Aloha products in response to new client promotions, pricing changes, or other updates that directly affect the in-

store operation of the Point-of-Sale system. Will execute configuration changes to software in response to a client’s supply-

chain or labor-management related updates. Serve as subject matter expert to clients and team members with respect to their given Aloha solution, its configuration, and its implementation.

Troubleshoot issues that arise from clients and other team members and escalate appropriately. Maintain responsibility for the execution of project plans.

Be able to work in a diverse team including individuals in other countries, of various technical and process skill levels.

Identify areas for internal process improvement. Serve as a backfill for other team members during peak times or when staff availability is minimal.

Other job-related duties as assigned. Qualification and Desired Experience. Diploma or Bachelors in Information Technology or related discipline.

Four to Six years IT support experience in database management or similar IT job experience. Fluent in English. Must be able to speak, read and write in English.

Additional languages beneficial; Spanish, Portuguese, French, Italian, and German. The work hours after the completion of training will be assigned dependent on the client assignment.

EEO Statement Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies : NCR only accepts resumes from agencies on the NCR preferred supplier list.

Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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