Make your next big career move by applying as KMC Solutions’ next TECHNICAL SUPPORT REPRESENTATIVE T1!
Be part of a hard-working team striving to offer the best IT Support in the Financial Services industry.
On top of your salary, here are the exciting benefits you can look forward to :
Hybrid work setup
Comprehensive health benefits
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves
The main responsibilities of a TECHNICAL SUPPORT REPRESENTATIVE T1 include :
Understanding of AWS Cloud environment.
Troubleshooting errors on AWS Cloud environment- CloudWatch Logs.
Monitoring of IT Systems through the use of Dashboards.
PC setups and Desktop support for internal staff.
Understanding of Office products (Outlook, Excel, Adobe, etc.)
Office 365 and client email setups.
Understanding and troubleshooting queries using remote tools (Anydesk)
Basic knowledge of SQL Server Queries.
Understanding of Windows server roles (AD, DNS, IIS)
Support / IT responsibilities :
Assisting internal staff with client queries.
Reporting issues to a team lead with regards to IT system issues.
Assist with management of IT systems and responding to alerts when issues arise
Escalating to 3rd level / Service providers within SLA.
Use of ticketing system (Freshdesk) to respond to and resolve queries
To apply for the role, you must have the following :
Matric qualification essential
Professional command of the English language
Tertiary qualification or experience in AWS Essential
ITIL certification is a bonus
Good computer literacy solid experience on Windows Server
Good communication skills
Financial Market / product and trading knowledge (basic) a massive bonus
Experience with ticketing systems like Freshdesk (Required)
Querying Microsoft SQL Server Certificate is a bonus.
It will also be favorable if you have the following :
Quick to adapt, quick learner, team player, hardworking, detail-orientated, diligent, honest, trustworthy, and strong
Establishing a good working relationship with wider teams and customers alike
interpersonal skills and good communication.
Self-Driven Individual with the capability to break out of their comfort zone and technology area
Prioritizing and managing several tasks at a single time
understand when to escalate an IT problem to 3rd tier support