TECHNICAL SUPPORT REPRESENTATIVE T1
KMC Solutions, Inc.
Taguig, PH
5d ago
source : Bossjob

Make your next big career move by applying as KMC Solutions’ next TECHNICAL SUPPORT REPRESENTATIVE T1!

Be part of a hard-working team striving to offer the best IT Support in the Financial Services industry.

On top of your salary, here are the exciting benefits you can look forward to :

  • Hybrid work setup
  • Comprehensive health benefits
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
  • The main responsibilities of a TECHNICAL SUPPORT REPRESENTATIVE T1 include :

  • Understanding of AWS Cloud environment.
  • Troubleshooting errors on AWS Cloud environment- CloudWatch Logs.
  • Monitoring of IT Systems through the use of Dashboards.
  • PC setups and Desktop support for internal staff.
  • Understanding of Office products (Outlook, Excel, Adobe, etc.)
  • Office 365 and client email setups.
  • Understanding and troubleshooting queries using remote tools (Anydesk)
  • Basic knowledge of SQL Server Queries.
  • Understanding of Windows server roles (AD, DNS, IIS)
  • Support / IT responsibilities :

  • Assisting internal staff with client queries.
  • Reporting issues to a team lead with regards to IT system issues.
  • Assist with management of IT systems and responding to alerts when issues arise
  • Escalating to 3rd level / Service providers within SLA.
  • Use of ticketing system (Freshdesk) to respond to and resolve queries
  • To apply for the role, you must have the following :

  • Matric qualification essential
  • IT Diploma
  • Professional command of the English language
  • Tertiary qualification or experience in AWS Essential
  • ITIL certification is a bonus
  • Good computer literacy solid experience on Windows Server
  • Good communication skills
  • Financial Market / product and trading knowledge (basic) a massive bonus
  • Experience with ticketing systems like Freshdesk (Required)
  • Querying Microsoft SQL Server Certificate is a bonus.
  • It will also be favorable if you have the following :

  • Quick to adapt, quick learner, team player, hardworking, detail-orientated, diligent, honest, trustworthy, and strong
  • Establishing a good working relationship with wider teams and customers alike
  • interpersonal skills and good communication.
  • Decision-making skills
  • Self-Driven Individual with the capability to break out of their comfort zone and technology area
  • Prioritizing and managing several tasks at a single time
  • understand when to escalate an IT problem to 3rd tier support
  • Job Description

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