Apps Programmer/Analyst (Windows Production Support)
Wells Fargo
Manila Philippines
16d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a diversified, community-based financial services company with $2.0 trillion in assets.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.

com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.

With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No.

25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Department Overview

The EBT Platform Management team is responsible for providing technology solutions for the Enterprise Information Technology (EIT) organization.

This includes providing Application Availability, Platform Engineering, and IT Service Management services for a diverse portfolio of 750+ applications.

About the Role

The Apps / Programmer Analyst will provide technical support and programming specifications to complete tasks to develop basic, and / or assist in the development of moderately complex application solution.

Responsibilities

  • Provides technical support and basic development for computer applications and programs.
  • Uses diagnostic tools and / or analyzes and uses vendor specifications to troubleshoot complex computer application problems to maintain or restore service or data to programs, leads the resolution of complex issues or escalates as needed to meet established service level agreements.
  • Completes required logs and reports.
  • Prepares programming specifications and completes programming tasks to develop basic, and / or assist in the development of moderately complex, computer solutions.
  • Performs modeling, simulations and analysis.
  • Prepares program test data, tests and debugs programs.
  • Updates and completes documentation, procedures and user guides.
  • Understands BCP, quality, security and compliance requirements for supported areas and analyzes changes for risk to the environment.
  • Participates in testing and updating the business continuation plan.
  • Provides assistance and guidance to less experienced staff
  • Market Skills and Certifications

    Essential Qualifications

  • At least three (3) years of experience in Production / Application support teams
  • Solid experience in Microsoft Windows Administration
  • Basic understanding of Networking concepts
  • Familiarity with Remedy Workflow Tools (PAC2000) from end-user perspective
  • 3+ years of Web Application Installations, Upgrades, Troubleshooting and Deployments in a Windows Environment.
  • 3+ years of experience of Windows 2003 and Windows 2008 operating systems, IIS & .Net
  • Project experience or familiarity with CA Autosys, NDM, SSIS, Basic SQL Server Administration, PAC2000 / Remedy Administration / Application Support
  • Flexibility to work on off hours when required on rotational basis to support the production / non production environments.
  • Prior 24x7 support experience

  • Expert knowledge of the following product support practices and concepts : infrastructure design, wide range of technologies within specialty, full project delivery life cycle, IT service level agreements, performance monitoring, tuning, and debugging.
  • Bachelor’s Degree Graduate
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.

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