Application Support Analyst
TPG Telecom
Pasig, PH
7h ago
source : Bossjob

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited.

TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX.

Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.

We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom.

Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.

Responsibilities

The Application Support Analyst position is responsible for supporting TPG’s billing systems as well as the back-end applications that support these systems.

The focus of the billing analyst role is to analyse issues and provide permanent corrective actions to enable accurate & timely customer billing.

  • Investigating issues and clearing error tickets.
  • Finding root causes and engaging development team or vendor for permanent fixes.
  • Collaborate with various business stakeholders, operational teams, business analysts and developers.
  • We are all responsible for taking reasonable care of our own safety and wellbeing at work, and to avoid adversely affecting the safety and wellbeing of another person at work.
  • Always be on the lookout to improve the way we work, and speak up with suggestions for a better way, with the aim of exceeding our customers’ expectations.
  • Plan your work and be ready to take advantage of the opportunities and risks that come with our ever-changing industry.
  • Skills and Experience Required

  • Bachelor’s or College Degree in Computer Science / Information Technology or equivalent.
  • At least two (2) years’ of experience supporting enterprise applications / software (CRM, Accounting ERP software may be an edge)
  • Demonstrated strong oral and written English communication skills
  • Experience using SQL or any database management system
  • Result driven and goal-oriented
  • Excellent problem solving and analytical skills
  • Must be able to learn and adapt quickly to changing job requirements
  • Applied knowledge in the following is preferred
  • How we work

    As a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.

    What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment.

    Working at TPG means taking on new and exciting challenges that help you grow and develop your career.

    Interested? Send your resume today, we are excited to hear from you!

    TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19.

    Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

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