Noble Systems is a global leader in the customer communication industry, delivering the most comprehensive and affordable solutions to help you make the most of every customer contact and enhance the performance and management of your contact centers.
Technical Support Engineer is a Level 1 position and will report to a Support Manager.
Responsibilities and Duties
Learning a complex and customized proprietary software package.
Comprehensive technical problem resolution via phone.
Ability to troubleshoot problems from infrastructure knowledge and symptoms given.
Timely and detailed documentation of issues.
Handling of high profile customers through email and phone (inbound and / or outbound calls).
Issue management including escalation as necessary.
Effective coordination with both local and US-based management teams.
Working with a global team of technical staff to resolve issues.
Qualifications and Skills
Candidate must possess at least a Bachelor's / College Degree, Professional License (Passed Board / Professional License Exam), Engineering (Computer / Telecommunication), Computer Science / Information Technology, Science and Technology or equivalent.
Proficient in English written and communication skills.
At least 4 to 5 years of working experience in the related field is required. Newly graduates with highly technical skills are welcome to apply.
Technical Skills Set requirement : Linux OS administration, T1 / VOIP configuration and troubleshooting experience, asterisk administration and troubleshooting, Database Experience : PostgreSQL, Structured Query Language, CLI
Previous experience working in a ticketing system.
Work schedule : Morning / mid / night shift.
Benefits and Perks
HMO and Group Life Insurance coverage upon joining date.
5 days paid leave during the probationary period.
Cash conversion of unused earned sick leave by the end of the year.
Company expense training to Atlanta Head Office or Australia Office for top performers.