Answers / Address Customer requests, general inquiries in a prompt, accurate and professional manner
Effectively identify Member needs by probing and providing appropriate solutions
To provide one-stop service including fare quotations, reserving flights and answering general inquiries.
To handle member requests promptly, accurately and professionally.
To effectively identify members' needs by probing and providing appropriate solutions.
To feedback members' comments for service improvement.
Willing to accept that functions and responsibilities that may be modified based on the needs of the Account (i.e. Work during holiday season, shifting schedule / s and the like, handle any contact channel such as chat, email and Social Media
Other tasks / functions that may be assigned by the Company as per business requirement. These may change from time to time to reflect the changing requirement of your position and our business.