Asset Management Specialist L1
Lexmark
AP - Philippines
2d ago

About Lexmark

Lexmark creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value.

What we offer :

  • Competitive pay and benefits package
  • Diverse and inclusive workforce
  • Dynamic and collaborative team environment
  • Work-life balance
  • Environmental excellence and community support.
  • Sound intriguing? Open the possibilities to joining our team and apply today!

    Responsibilities

    KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS :

  • Actively manage customer asset data in the Asset Relationship Management System (ARMS) to support the timely delivery of printer consumables to MPS customers
  • Generate timely and accurate billing details for monthly / quarterly invoice generations
  • Deliver above satisfactory performance regularly on the preset Key Performance Indicators for Quality, Ticket / Transaction Timeliness, MMR percentage and Invoice generation Timeliness
  • Support customer account rollouts and integration into the Lexmark MPS model where tasks include the asset data verification, system uploading, agreement and entitlement association, execution of special handling instructions
  • Ensure that contractual compliance is maintained for managed accounts in all day-to-day transactions and work with Geography counterparts for continued services during amendment phases (new models added, price changes, expansion / reduction of managed assets)
  • Perform regular proactive maintenance actions to ensure managed accounts will have data accuracy, including the use of the Worldwide Asset Follow-up Report (WW AFUR)
  • Regularly update warranty entitlement data according to account Managed Print Services (MPS) contract
  • Communicate with Geography counterparts to follow through on deliverables for asset management or invoice approval
  • Support customer special requirements in terms of Asset Management (ARMS integration) and successfully implement resolutions to escalations or improvements where necessary
  • Adhere to the documented processes for Lexmark’s Distributed Fleet Management (DFM) Asset Management
  • Identify and escalate process gaps and opportunities for improvement
  • Attend managed print service meetings where appropriate
  • COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES :

  • Strong analytical skills, significant Excel spreadsheet experience on advanced formulas and pivot table functions for data gathering AND analysis
  • Must be proficient in other Microsoft Office applications : Word, PowerPoint, Visio; knowledge on Access is a plus
  • Must have good typing skills
  • Excellent written and oral communications skills; Individual will need to constantly communicate with international counterparts and internal customers
  • Strong analytical skills using various problem solving methods and systems a must
  • Well-developed interpersonal skills. Ability to get along well with diverse personalities mature flexible
  • Pays attention to details regarding contracts, invoices and other work processes.
  • Strong analytical, organization, and reasoning abilities.
  • High energy level, outgoing, comfortable performing multifaceted projects in conjunction with normal activities
  • Ability to establish credibility and be decisive but able to recognize and support the organization’s preferences and priorities
  • Strong focus on the customer and the operational aspects of the business
  • Sound administrative skills.
  • EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS :

  • BA / BS degree in Business Management, Engineering, Computer Science, IT or equivalent. Masters degree in Business Administration a plus.
  • A minimum of 3 years operational experience in data analysis / management and the delivery of operations through the use of technology solutions including the use of Enterprise Resource Planning solutions.
  • Experience with transactional operations execution to defined service level agreements and quality
  • Knowledge and experience in finance, business and economics. The individual will be involved in client invoice preparation.
  • Background with distribution, logistics and order management processes
  • Sound administrative skills.
  • Step 2
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