Russian Bilingual Customer Happiness Specialist- Non Voice
Bridge
Makati City, Metro Manila, Philippines
2d ago

About the candidate

We’re looking for people with the passion and hunger to solve problems. You need great attention to detail, and an ability put yourself in other people’s shoes.

We need someone who loves challenges and is adaptable to change. Do you want to work within a cross-cultural, customer-oriented organisation?

Yes? Then we would love to hear from you!

What you'll do :

  • Provide excellent customer service to our users globally, through fast, upbeat, and genuine responses to inquiries and feedback
  • Answers customer communication in an efficient manner
  • Provide accurate answers and solutions to customer queries
  • Address customer issues in a patient manner with a genuine desire to help our users be successful
  • Collaborate with immediate team, other customer happiness teams to ensure overall customer and product satisfaction
  • Be motivated to meet or exceed key performance targets, both personally and as a team
  • Follow team communication procedures, policies, and guidelines at all times
  • Perform each duty above with our customers’ satisfaction as your number one priority
  • Must be adaptable to 24 / 7 shifting schedule
  • You'll love this role if you :

  • TORFL Level 2 or (verifiable) equivalent or higher
  • Conversant to fluent in English (written and verbal)
  • Have at least one year of relevant customer service experience
  • Have excellent communication skills, both verbal and written
  • Have technological aptitude to manage spreadsheets, documents, and collaborative online forums
  • Have previous experience working in a team-oriented and collaborative environment
  • Have self motivation for learning
  • Have the ability to thrive in high pressure situations
  • Are motivated, energetic, driven work ethic
  • Have time management skills
  • Have the ability to meet and / or exceed key performance metrics
  • Are amendable to 24 / 7 shifting schedule rotating shifts, weekday rest days and split offs
  • We’d also love it if you have

  • Basic web and mobile troubleshooting skills
  • Experience with browser and operating system troubleshooting
  • Good knowledge of the web and mobile operating systems and relevant hard- or software is a plus
  • Benefits

  • Competitive salary, plus equity options
  • Free meals everyday! We have talented In-house chefs that cook delicious breakfast and lunch for us everyday.
  • Gym membership allowance
  • Professional education allowance
  • Mental health benefit through employee assistance program.
  • Competitive HMO and Leave benefits
  • Sponsored social clubs and team events
  • Countless fun and quirky celebrations
  • Work in one of the coolest office in Makati!
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