up to PHP 110&000 Salary - Japanese Service Desk
J-K Network Services
Taguig, PH
6d ago
source : Bossjob

Company Profile : The biggest and leading German-owned automotive and industrial company in the Philippines, this is the leading global supplier of automotive and industrial technology and of customer goods and building technology.

They are operating as a contact center in the Philippines.

Position : Japanese Service Desk Associate

Industry : BPO Company

Location : BGC, Taguig City

Salary : P 80, 000 - P 110,000 plus other benefits

Benefits :

  • Group Life Insurance and Accident Insurance Upon Hire
  • With additional Allowances
  • HMO coverage with 1 dependent and medical reimbursement upon regularization
  • Leave credits upon regularization
  • Responsibilities :

  • Provide assistance to clients for web-based applications by determining and documenting their inquiries and solutions
  • Help / guide the clients on how to use the applications
  • Close collaboration with the 2nd level support organization registered in Germany
  • Conduct proactive outbound calls to get registered supplier of the companies.
  • Recruitment Process :

    1. Written Examination

    2. Email Essay exam (Japanese to English and vice versa)

    Question : How are you going to answer the feedback from Customer

    3. HR Interview in English

    4. Final Interview with Japanese Client

    Requirements :

  • Filipino can speak Japanese and English Language
  • Open for JLPT N1-N2 passer, or Level 1-2 in Japanese
  • At least High School graduate
  • Preferably with TSR / Service Desk / IT work experience
  • Knowledge in SAP system is a plus
  • With Skills in Microsoft Office applications
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