Your role is to provide support for our Australia-based client to ensure the delivery of high-level technical support services.
You must display critical thinking skills with a focus on problem resolution and customer satisfaction.
CLEAR is an Australian-focused, rapidly growing services business, where technical support services are at the centre of business growth.
As CLEAR’s Technical Helpdesk Support, you will :
Be the first point of contact for IT requests and issues from customers
Triage and Ticketing allocation
Knowledge base article creation
At CLEAR, it is all about helping our client’s business by providing technical support to its customers. Your daily responsibilities will include :
Promptly respond to customer’s requests for technical assistance received through calls and emails
Log all helpdesk interactions for proper client reference Track and route problems / requests Document resolutions
Prepare tickets to allocate requests onto the appropriate support teams
Create knowledge base articles onto the client’s system
Prepare and submit daily activity reports
Do web research
Stay current with system information, changes and updates
Inform management of recurring problems
Perform other duties that the client and management may require.
Grab this opportunity to work with an Australian account and showcase your technical skills .
Scheduling has a different meaning in the Philippines it is related to planning and forecasting for projects.
Technical Helpdesk Support or Tech Support is a familiar term related to this type of job.
At least 6 months of work experience in an IT service delivery or customer service environment
Proficient with Microsoft Applications such as MS Outlook, MS Word, MS Excel
Experience using different CRM systems an advantage
Previous exposure to Australian clients an advantage
Good English communication skills for both written and verbal
Able to follow instructions and work independently
Strong attention to detail
Ability to be polite, have confidence, and use diplomacy in difficult situations