Technical Helpdesk Support
CLEAR Corporate Solutions
Makati, Metro Manila, Philippines
12h ago
source : Kalibrr, Inc.

Job Description

Your role is to provide support for our Australia-based client to ensure the delivery of high-level technical support services.

You must display critical thinking skills with a focus on problem resolution and customer satisfaction.

Opportunity

CLEAR is an Australian-focused, rapidly growing services business, where technical support services are at the centre of business growth.

As CLEAR’s Technical Helpdesk Support, you will :

  • Be the first point of contact for IT requests and issues from customers
  • Triage and Ticketing allocation
  • Knowledge base article creation
  • Purpose

    At CLEAR, it is all about helping our client’s business by providing technical support to its customers. Your daily responsibilities will include :

  • Promptly respond to customer’s requests for technical assistance received through calls and emails
  • Log all helpdesk interactions for proper client reference Track and route problems / requests Document resolutions
  • Prepare tickets to allocate requests onto the appropriate support teams
  • Create knowledge base articles onto the client’s system
  • Prepare and submit daily activity reports
  • Do web research
  • Stay current with system information, changes and updates
  • Inform management of recurring problems
  • Perform other duties that the client and management may require.
  • Grab this opportunity to work with an Australian account and showcase your technical skills .

    Scheduling has a different meaning in the Philippines it is related to planning and forecasting for projects.

    Technical Helpdesk Support or Tech Support is a familiar term related to this type of job.

    Requirements

  • At least 6 months of work experience in an IT service delivery or customer service environment
  • Proficient with Microsoft Applications such as MS Outlook, MS Word, MS Excel
  • Experience using different CRM systems an advantage
  • Previous exposure to Australian clients an advantage
  • Essential Attributes

  • Good English communication skills for both written and verbal
  • Technologically adept
  • Able to follow instructions and work independently
  • Strong attention to detail
  • Ability to be polite, have confidence, and use diplomacy in difficult situations
  • Apply
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